At a Glance
- Tasks: Lead the modernisation of our Customer Engagement Platform and enhance operational excellence.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and generous pension contributions.
- Other info: Be part of a dynamic team with opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of customer engagement technology.
- Qualifications: Proven experience in engineering and a passion for mentoring others.
The predicted salary is between 80000 - 100000 £ per year.
Position Principal Engineer – Dynamics, Power Platform, Workflow instrument release‑linked observability with deployment annotations, traces and golden signals; embed SLOs/error budgets to guide Value‑Flow‑Quality improvements. Make on‑demand environments enforce push‑protection, SAST/SCA/DAST and SBOM provenance; evolve compliance‑as‑code guardrails that balance speed with safety across Dynamics 365, Power Apps and Power Automate solutions.
Lead the CEP modernisation roadmap: drive decoupling, core refactoring, resilience uplift and tech‑debt retirement, clarify versioned boundaries and platform contracts, enabling product teams to move independently while the platform remains coherent, reliable and easy to consume.
Operational excellence and recovery: run failure‑mode testing and recovery drills; tighten MTTR via playbooks and telemetry; ensure incident/problem management generates audit‑ready evidence and lasting improvements across CEP’s stacks.
Coach, multiply and raise the bar: mentor Staff/Senior engineers, lead Communities of Practice, publish reusable CEP templates, shape the hiring bar, use decision narratives to improve clarity and judgement across engineering and platform teams.
Work backward from colleagues and members: use journey data, case telemetry and colleague feedback to invent on their behalf, ensuring CRM, workflow and automation capabilities feel simpler, faster and more human.
- Qualifications holiday trading scheme
- Up to 10% employer pension contribution
- Colleague mortgage (conditions apply)
- Hybrid
Principal Engineer - Customer Engagement Platform employer: Skipton Building Society
As a Principal Engineer at our company, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. We offer a hybrid work model, competitive benefits including a generous pension contribution and holiday trading scheme, and a culture that encourages mentorship and continuous learning. Join us to be part of a team that values your contributions and empowers you to drive meaningful change in customer engagement technology.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Engineer - Customer Engagement Platform
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at meetups. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable and confident.
✨Tip Number 3
Showcase your skills through projects or contributions to open-source. We love seeing real-world applications of your expertise, especially when it aligns with what we do at StudySmarter!
✨Tip Number 4
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Principal Engineer - Customer Engagement Platform
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Dynamics, Power Platform, and observability. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Your Leadership Skills:As a Principal Engineer, you’ll be leading teams and mentoring others. Use your application to demonstrate your leadership experience and how you've successfully guided teams in the past. We love seeing examples of coaching and community building!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see your qualifications and how you can contribute to our modernisation roadmap.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Skipton Building Society
✨Know Your Tech Inside Out
Make sure you’re well-versed in Dynamics 365, Power Platform, and the specific technologies mentioned in the job description. Brush up on your knowledge of observability, compliance-as-code, and incident management. Being able to discuss these topics confidently will show that you’re not just familiar with the tools, but that you can also lead their evolution.
✨Showcase Your Leadership Skills
As a Principal Engineer, you'll be expected to mentor others and lead initiatives. Prepare examples of how you've coached teams or led projects in the past. Think about specific situations where you’ve improved processes or guided colleagues through challenges, as this will demonstrate your ability to raise the bar for engineering excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like failure-mode testing or tech-debt retirement. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and decision-making skills clearly.
✨Understand the Company Culture
Research the company’s values and culture, especially around collaboration and innovation. Be ready to discuss how you can contribute to a positive work environment and enhance colleague engagement. Showing that you align with their mission will make you a more attractive candidate.
