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- Tasks: Engage with customers, understand their needs, and provide tailored financial solutions.
- Company: Join Skipton Building Society, a leading mutual organisation focused on community and customer care.
- Benefits: Enjoy a competitive salary, generous leave, and a range of health and wellbeing perks.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience is essential; we value passion over specific industry background.
- Other info: Be part of a diverse team with excellent career growth opportunities and community involvement.
The predicted salary is between 25500 - 25500 £ per year.
This role is for a permanent position working full time 36 hours per week to support branch operating hours. The salary for this role is £25,500 per annum.
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our Newcastle Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
What Will You Be Doing As A Customer Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring their first interaction with us is a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
You will have previous experience of interacting with customers. We’re happy to consider candidates who have worked in various sectors such as retail, food & beverage, guest services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond, we’re happy to consider you.
The ability to work well alongside others, with a ‘one-team’ mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
We are recruiting a permanent position working full time 36 hours per week to support branch operating hours. The salary for this role is £25,500 per annum plus a range of benefits which includes:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer matched pension contributions – up to 10% per annum
- Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel)
- Three paid volunteering days each year
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes
- A commitment to training and development
- Private medical insurance for all our colleagues
- Salary Sacrifice Scheme for hybrid/electric car
Customer Service Consultant in Newcastle upon Tyne employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what makes them tick. This way, you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice your listening skills! In customer service, listening is key. Try role-playing with a friend or family member to hone your ability to ask insightful questions and respond to different customer scenarios.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Share personal stories that highlight your customer service experience and how you’ve gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’d be a fantastic fit for the team at Skipton.
We think you need these skills to ace Customer Service Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it's in retail, hospitality, or even a contact centre. We’re looking for those who can connect with customers, so share specific examples of how you've done this in the past.
Be Personable: Remember, we’re not just looking for qualifications; we want to know who you are as a person. Use your application to showcase your personality and how you would fit into our friendly team at Skipton Building Society.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Whether it was resolving a complaint or going the extra mile for a customer, these stories will demonstrate your ability to engage and understand customer needs, which is crucial for this role.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. This skill is vital for a Customer Consultant, as it reflects your ability to listen and tailor solutions to customers' unique circumstances.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether it's the right fit for you.