At a Glance
- Tasks: Engage with customers to identify their financial needs and provide tailored solutions.
- Company: Join Skipton Building Society, a leader in customer service within financial services.
- Benefits: Enjoy annual leave, a bonus scheme, and ongoing training and development.
- Other info: Permanent full-time position with a competitive salary of £25,500 per annum.
- Why this job: Make a real difference in customers' lives while developing your career in finance.
- Qualifications: Excellent time management skills and a passion for outstanding customer service.
The predicted salary is between 25500 - 25500 € per year.
Skipton Building Society is looking for a Customer Consultant to join their team at the Newcastle Branch. This role is focused on engaging with customers to identify their financial needs and providing tailored solutions.
The ideal candidate will possess excellent time management skills and have a passion for delivering outstanding customer service.
Benefits include:
- Annual leave
- Bonus scheme
- Commitment to training and development
This is a permanent full-time position with a salary of £25,500 per annum.
Customer Experience Consultant - Financial Services (Newcastle) in Newcastle upon Tyne employer: Skipton Building Society
Skipton Building Society is an excellent employer that prioritises employee development and a supportive work culture. With a focus on delivering outstanding customer service, employees benefit from comprehensive training opportunities, a competitive salary, and a bonus scheme, all within the vibrant community of Newcastle. Join us to be part of a team that values your contributions and fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant - Financial Services (Newcastle) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Skipton Building Society and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different customer needs and challenges. This will help you shine during interviews and demonstrate your passion for outstanding service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Consultant - Financial Services (Newcastle) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and financial services. We want to see how your skills align with the role of a Customer Experience Consultant!
Showcase Your Passion:Let us know why you’re passionate about delivering outstanding customer service. Share specific examples from your past experiences that demonstrate your commitment to helping customers achieve their financial goals.
Highlight Time Management Skills:Since excellent time management is key for this role, be sure to mention any relevant experiences where you successfully managed multiple tasks or projects. We love to see how you prioritise and stay organised!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Skipton Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Research Skipton Building Society
Take some time to learn about Skipton Building Society’s values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and its commitment to customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully identified a customer's needs and provided tailored solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Time Management Skills
Since excellent time management is key for this role, be prepared to discuss how you prioritise tasks and manage your time effectively. Share examples of how you’ve handled multiple customer inquiries or projects simultaneously while maintaining high service standards.
