Mortgage Advisor

Hours:

Salary:

£38,000 Per Annum

Closing Date:

Tue, 27 Jan 2026

The salary for this role is up to £38,000 per annum dependent on skills and experience.

Join our Homes Advice Team – Help make ownership happen!

Big things are happening in our Homes Business – we’re leading the way in helping more people achieve their dream of owning a home. Right now, is a pivotal time to join us; we’re creating innovative products, delivering standout services, and fostering a culture of customer obsession that truly puts customers first.

We’re expanding and excited to offer a range of fantastic opportunities. We’re looking for qualified and experienced Mortgage Advisers who share our passion for customers and want to make a real difference. You’ll play a key role in supporting our members and turning homeownership into a reality.

If you are seeking an organisation with purpose, where you’ll be at the heart of our customers and mortgage business, we’d love to hear from you. We’re also hiring for Direct Lending Advisers, and roles in Credit Management & Customer Contact Teams – depending on your experience and interests, we may have the perfect fit for you.

Who are we?

Not just another building society. Not just another job.

We\’re thefourth biggest building society in the UK and what makes us a bit different is that we\’re a mutual organisation. We don\’t have shareholders; we\’re owned by our members.

Our colleagues say Skipton\’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we\’ll help you take the next step towards a better future.

At Homes Advice, a mortgage adviser will give advice to new and existing customers and helping people into their first or next home and also additional borrowing.

Homes Advice provides customers with the opportunity to apply for a mortgage directly through Skipton Building Society. The teams consist of Direct Lending Advisers, Mortgage Relationship Advisers, and Qualified Mortgage Advisers. Together, they work in a collaborative and high-performing environment, closely partnering with key stakeholders to ensure the best possible customer journey.

What’s In It for You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

Your journey will begin in a mortgage advice cohort, giving you all the tools you need alongside your own experiences to apply your mortgage knowledge, along with our policy and procedures to ensure your customer receives the best advice for their circumstances.

Key Responsibilities

• Customer-Centric Advice and Experience – understanding customers unique needs, circumstances, and objectives to recommend an appropriate mortgage product, term & repayment type. Ensuring clear guidance on Skipton’s additional products and services, whilst providing a positive customer journey

• Regulatory Compliance – deliver advice and services in strict adherence to FCA regulations, Consumer Duty, and Skipton’s internal policies, whilst taking accountability for ensuring all documentation, advice records, and interactions meet compliance and quality standards.

• Pipeline Management and Commercial Focus – proactively manage your mortgage pipeline, ensuring cases progress efficiently and any delays are minimised, ensuring delivery against individual and team targets making sure you protect the customer and their home, in line with the Corporate Plan.

• Continuous Improvement – stay up to date with the mortgage industry, Skipton’s evolving product offerings, and changes in the market conditions – seeking opportunities to enhance your knowledge and skills

• Being curious- having a genuine desire to understand your customer and be curious to get to know their needs.

• Collaboration and Teamwork – work closely with internal departments toprovide a seamless service to customers, challenging existing processes to create improvements and efficiencies

What Do We Need From You?

We’re looking for people who are truly customer-centric and live and breathe delivering exceptional experiences. You’ll have a passion for customers, a strong sense of accountability, and a commitment to protecting their interests at every step. We want individuals who are commercially aware, curious, with an open mindset, and able to communicate complex information in a clear, understandable way. You’ll be a people person who thrives on building trust and relationships, driven by outcomes and eager to make a real difference.

Qualifications and experience:

• You must hold the relevant qualification to give mortgage advice such as CF1 & CF6 or CeMAP 1,2 &3

• Demonstrated experience providing regulated Mortgage Advice

• Proven ability to manage a high-volume mortgage pipeline effectively.

• Demonstrated understanding of FCA regulations, Consumer Duty principles, and the mortgage sales process

• You must have sound market knowledge and the ability to adapt your conversations in an ever-changing market

Key Performance Indicators:

• Customer satisfaction scores.

• Pipeline progression rates and completion volumes.

• Quality and compliance results.

• Achievement of individual and team sales targets.

• Feedback from colleagues and customers regarding collaboration and service.