Mortgage Adviser

Join to apply for the Mortgage Adviser role at Skipton Building Society. Hours: 35 hours per week, to support department operating hours. Flexible and hybrid working can be considered - a minimum of 2 days per week to be worked from Head Office in Skipton, please note this may require some flexibility during training period. Start date: all successful candidates must be able to join on Monday 4th August. Salary: £36,000 Per Annum. Closing Date: Mon, 26 May 2025. The salary for this role is up to £36,000 per annum dependent on skills and experience.

We have brilliant opportunities for Mortgage Advisers to join our Mortgage Advice Team. Our purpose is to help more people have a home; you will become an integral part of helping our customers achieve this. If you are looking for a role that puts you at the heart of our customers and mortgage business, this may be the role for you.

Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and are a mutual organisation owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing new ideas to keep customers at the heart of what we do. Whatever your background and goals, we'll help you take the next step towards a better future.

At Homes Advice, a mortgage adviser will give advice to new and existing customers, helping people into their first or next home and managing additional borrowing. Homes Advice provides customers with the opportunity to apply for a mortgage directly through Skipton Building Society. The teams consist of Direct Lending Advisers, Mortgage Relationship Advisers, and Qualified Mortgage Advisers. They work collaboratively to ensure the best customer journey.

What’s In It for You? Skipton values work/life balance and supports hybrid and flexible working where possible. Our head office is recently refurbished, offering a vibrant and collaborative space. Additional benefits include:

• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays + up to 30 days with service
• Holiday trading scheme
• Matching employer pension contribution (up to 10%)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric cars
• Training and development
• Private medical insurance
• 3 paid volunteering days/year
• Diverse colleague networks (e.g., Carers, Pride)
• Health and wellbeing benefits (cycle to work, gym discounts)

What Will You Be Doing? Your journey begins in a mortgage advice cohort, equipping you with tools and experience to apply your mortgage knowledge, policies, and procedures to assist customers effectively.

Key Responsibilities:

• Providing customer-centric advice tailored to individual needs, circumstances, and objectives, including guidance on products and services.
• Ensuring regulatory compliance with FCA regulations, Consumer Duty, and internal policies, maintaining accurate documentation and records.
• Managing your mortgage pipeline proactively to ensure efficient case progression and target achievement, protecting customers and their homes.
• Staying updated with industry trends, product offerings, and market changes to enhance your skills.
• Engaging genuinely with customers and understanding their needs.
• Collaborating with internal departments to improve processes and customer service.

What Do We Need From You? We seek customer-obsessed individuals focused on delivering excellent outcomes. You should be accountable, commercially aware, and able to communicate complex information clearly.

Qualifications And Experience:

• Relevant mortgage advice qualifications (e.g., CF1 & CF6 or CeMAP 1, 2 & 3).
• Experience providing regulated mortgage advice.
• Ability to manage a high-volume mortgage pipeline effectively.
• Understanding of FCA regulations, Consumer Duty, and mortgage sales processes.
• Market knowledge and adaptability to changing conditions.

Key Performance Indicators:

• Customer satisfaction scores
• Pipeline progression and completion rates
• Quality and compliance metrics
• Achievement of sales targets
• Feedback on collaboration and service

Please note this role may close early due to application volume.