Customer Service Consultant in Luton

This is a permanent, full-time role working 36 hours per week to support branch operating hours.

Salary: £25,500 Per Annum plus Area Allowance £4,200 Per Annum

Closing Date: Thu, 5 Feb 2026

Who Are We Looking For

Are you passionate about helping others and providing exceptional customer service? If so, Skipton Building Society has the perfect opportunity for you. We are recruiting for a Customer Consultant to work at our Chesham & Little Chalfont Branches.

The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products and services that we offer. By listening to and getting to know our customers you will help them review their circumstances and goals, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.

Our branches are the heart of our local communities; however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In-branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. Whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and, in time, a fountain of knowledge to help them achieve their financial goals.

What Will You Be Doing As A Customer Consultant?

• Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring their first interaction with us is a positive one.
• Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
• Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
• Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
• Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
• Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.

What Do We Need From You?

You will have previous experience of interacting with customers. We’re happy to think outside the box of wanting people who have previously worked in a bank or building society before. Your experience working with customers may be in person or over the phone; Skipton’s customers are increasingly looking for flexible ways of engaging with us, so experience in a Contact Centre environment may be just what we’re looking for. Your experience may be in retail, food & beverage, guest services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.

The ability to work well alongside others, with a ‘one-team’ mindset. The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management. The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.

What Is In It For You?

We are recruiting for a permanent position working full time 36 hours per week to support branch operating hours. The salary for this role is £25,500 per annum plus a range of benefits which includes:

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days
• Generous employer matched pension contributions – up to 10% per annum
• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel)
• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year
• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes
• A commitment to training and development
• Private medical insurance for all our colleagues
• Salary Sacrifice Scheme for hybrid/electric car