At a Glance
- Tasks: Support operational delivery and ensure compliance in a dynamic financial environment.
- Company: Join the fourth largest building society in the UK, focused on member satisfaction.
- Benefits: Enjoy competitive salary, generous leave, bonuses, and health benefits.
- Other info: Flexible working, continuous development, and a vibrant office culture in Skipton.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Organised, results-driven, with experience in financial services and strong communication skills.
The predicted salary is between 19380 - 19380 £ per year.
Hours: 35 hours per week, Monday to Friday. Minimum head office presence of 3 days a week in Skipton, North Yorkshire. Salary: £32,350 per annum. Closing date: Sun, 1 Mar 2026.
Who Are We? We are the fourth biggest building society in the UK and a mutual organisation owned by our members. Our team in Skipton is a vibrant, collaborative space that values work/life balance, hybrid and flexible working, and continuous development. We aim to keep customers at the heart of everything we do and bring new ideas to support business growth.
What's In It For You?
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- Commitment to training and development
- Private medical insurance for all colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks (Carers and Pride Alliance groups)
- Cycle to work initiative and discounted gym membership to support health and wellbeing
What Will You Be Doing?
- Regulatory Compliance – Prepare and submit accurate returns to HMRC, FCA, Bank of England, and FSCS.
- Product & Event Support – Lead on operational delivery of savings/mortgage product launches and annual events such as Tax Year‐End and Mortgage Statements.
- Risk & Quality Assurance – Conduct risk checks on team outputs, ensuring compliance and supporting audit actions.
- Change & Testing – Provide UAT expertise, support system changes, and test key processes to ensure smooth implementation.
- Stakeholder Engagement – Liaise with third‐party suppliers, mortgage intermediaries, and regulatory bodies.
- Continuous Improvement – Champion process enhancements, support governance, and contribute to team development.
- Support the Distribution Operations Leader and Governance Lead
- Provide backup on the eMortgage helpdesk
- Help manage operational communications and small change requests
- Actively develop your skills and share knowledge across the team
What Do We Need From You?
- Technically minded, organised and focused on results.
- Ability to adapt to changes in workloads, processes or team priorities and investigate, analyse and agree solutions independently.
- Comfortable in building relationships with people at all levels.
- Confident communicator – able to influence, persuade and interpret complex information.
- Ability to challenge where appropriate and provide feedback to stakeholders.
- Comfortable in leading and managing change.
- Solid understanding of operational and distribution processes.
- Familiarity with testing frameworks, governance, and documentation standards.
- Experience within mortgages, savings, or general financial services.
- Proven ability to deliver results, identifying and implementing process and business‐related improvements.
- Leadership including planning team objectives, coaching and managing performance.
Operational Support Senior in London employer: Skipton Building Society
As the fourth largest building society in the UK, we pride ourselves on being a mutual organisation that prioritises our members and fosters a vibrant, collaborative work environment in Skipton. Our commitment to work/life balance, continuous development, and a diverse culture ensures that employees not only thrive professionally but also enjoy meaningful benefits such as generous annual leave, a robust pension scheme, and opportunities for personal growth through training and volunteering. Join us to be part of a team that values innovation and customer-centricity while supporting your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Senior in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the building society through LinkedIn or local events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our vibrant, collaborative space, so think about examples that showcase your adaptability and teamwork.
✨Tip Number 3
Practice your communication skills! As a confident communicator, you’ll need to influence and interpret complex information. Grab a mate and do some mock interviews to nail your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operational Support Senior in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operational Support Senior role. Highlight your experience in regulatory compliance, stakeholder engagement, and any relevant financial services background to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Don’t forget to mention your adaptability and problem-solving abilities!
Showcase Your Communication Skills:As a confident communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experience you have in influencing or persuading stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Skipton Building Society
✨Know Your Numbers
Since the role involves regulatory compliance and financial services, brush up on key metrics and regulations relevant to the industry. Be prepared to discuss how you’ve handled compliance in previous roles and any specific examples of successful audits or submissions.
✨Showcase Your Organisational Skills
This position requires a high level of organisation and the ability to manage multiple tasks. Bring examples of how you've successfully juggled various responsibilities in the past, especially in fast-paced environments. Use the STAR method to structure your responses.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by discussing past experiences where you’ve liaised with different stakeholders. Highlight your communication skills and how you’ve influenced decisions or resolved conflicts effectively.
✨Embrace Change
The job requires adaptability and a proactive approach to change. Prepare to share instances where you’ve led or managed change initiatives. Discuss how you approached challenges and what strategies you used to ensure smooth transitions.
