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- Tasks: Lead a team to deliver exceptional customer service and build strong relationships.
- Company: Join Skipton Building Society, a community-focused organisation.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team motivation is essential.
- Other info: Flexible working across multiple locations with great career development opportunities.
The predicted salary is between 37500 - 42000 £ per year.
Hours: This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £37,500 Per Annum
Closing Date: Tue, 27 Jan 2026
Are you passionate about helping others and providing exceptional customer service? If so, then we have the perfect opportunity for you! We are recruiting for a Customer Service Lead across our multisite branches in Warrington and Wilmslow.
As a Customer Service Lead you will divide your time between customers and the team. You will be developing relationships with customers, having great conversations, and highlighting the products and services that Skipton Building Society provides through a variety of channels including face to face, over the phone, and by video.
As a subject matter expert, you will ensure that the team understand the branch's contribution plan and understand key messages and actions. You will coach and develop the team through effective observations and one-to-ones, working as one team to achieve together.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
What Do We Need From You?
- Experience of developing relationships with customers and providing exceptional service.
- Enjoys listening and asks appropriate questions to build great relationships.
- Leads by example and shows pride in what they do.
- Experience of inspiring and motivating a team to drive performance.
What Is In It For You?
The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to Saturday to cover opening hours of the branches. The role covers the multisite of Warrington and Wilmslow and we need someone who can be flexible to work in both locations as business demands. This will be discussed in more detail at interview stage.
The salary is £37,500 depending on experience, plus a range of benefits which include:
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Customer Service Lead in London employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in London
✨Tip Number 1
Get to know the company inside out! Research Skipton Building Society, its values, and its services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show your leadership flair! Even if you’re not in a management role yet, think about times when you’ve inspired or motivated others. Highlight these experiences to demonstrate your potential as a Customer Service Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Skipton Building Society.
We think you need these skills to ace Customer Service Lead in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how much you care about helping others and providing exceptional service. Share specific examples of how you've made a difference for customers in the past.
Tailor Your Application: Make sure to tailor your application to the Customer Service Lead role. Highlight your experience in developing relationships with customers and leading teams. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Skipton Building Society.
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a problem or built a strong relationship with a customer. This will demonstrate your ability to meet the expectations of a Customer Service Lead.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. It’s a key skill for the role, and showcasing it in the interview will set you apart.
✨Be Ready to Discuss Team Leadership
As a Customer Service Lead, you'll be inspiring and motivating a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached or developed team members in the past. This will highlight your capability to lead by example.
