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- Tasks: Engage with customers, understand their needs, and provide tailored financial solutions.
- Company: Join Skipton Building Society, a community-focused organisation dedicated to customer service.
- Benefits: Enjoy a competitive salary, full-time hours, and comprehensive training.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer interaction experience is preferred; enthusiasm and a willingness to learn are key.
- Other info: Fixed-term contract until November 2026 with opportunities for growth.
The predicted salary is between 25500 - 25500 £ per year.
Hours: This role is for a fixed term contract until 2nd November 2026. Full time working 36 hours per week to support branch operating hours.
Salary: £25,500 per annum.
Closing date: Tue, 17 Mar 2026.
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our Preston Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
What Will You Be Doing As A Customer Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring their first interaction with us is a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
You will have previous experience of interacting with customers.
Customer Consultant in London employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in London
✨Tip Number 1
Get to know the company! Research Skipton Building Society and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Consultant, you'll need to really engage with customers. Try role-playing with friends or family to hone your ability to ask insightful questions and provide tailored solutions.
✨Tip Number 3
Be proactive! Don’t wait for customers to come to you; reach out and show them how you can help. Think about ways you can demonstrate your problem-solving skills during your interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Consultant in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and making a positive impact on their experience.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that align with the role of a Customer Consultant. We love seeing how your skills can meet our customers' needs!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
As a Customer Consultant, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to engage with customers and understand their needs, which is crucial for the role.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences where you provided exceptional customer service or solved a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you can bring value to their team.
✨Show Enthusiasm and Professionalism
Let your passion for helping others shine through during the interview. Smile, maintain eye contact, and use positive body language. This will reflect the enthusiasm and professionalism that Skipton Building Society values in their Customer Consultants.