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- Tasks: Lead a team to deliver exceptional customer service and drive branch performance.
- Company: Join Skipton Building Society, the fourth largest in the UK, owned by its members.
- Benefits: Competitive salary, annual bonus, 25 days leave, and a supportive work environment.
- Why this job: Make a real impact in your community while helping customers achieve their financial goals.
- Qualifications: Proven leadership experience in a customer-facing role with strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 44000 - 61600 £ per year.
Hours: This role is for a permanent position working 36 hours per week to support branch operating hours.
Salary: £44,000 Per Annum
Closing Date: Fri, 23 Jan 2026
Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Malton branch.
Who Are We?
Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we’re a mutual organisation. We do not have shareholders; we are owned by our members. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we will help you take the next step towards a better future. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first‑class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
What You Will Be Doing as a Branch Manager
- Lead a team of customer‑facing colleagues, promoting high standards of customer service and an exceptional experience to all customers.
- Take ownership of the branch contribution plan, focusing on commercial growth and looking after existing customers.
- Ensure your team confidently promotes our products and services through observations, one‑to‑ones, and clear objectives that link to the branch plan.
- Lead from the front and by example – a hands‑on role where interaction with customers is a day‑to‑day part of the role, including serving customers and undertaking ‘My Review’ appointments.
What Do We Need From You?
- Accomplished leader with experience in a management role in a customer‑facing environment.
- Proven record of delivering great customer service and outcomes.
- Effective communication and time management skills.
- Passion and genuine interest in people, with an understanding and acknowledgement of the diversity of customers and colleagues alike.
- Entrepreneurial approach to maximising business opportunities.
- Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.
- Relevant skills and experience to deliver a great experience for colleagues and customers.
What Is In It For You?
- Salary up to £44,000 per annum, dependent on skills and experience.
- 36‑hour week across Monday to Saturday to support operating hours.
- Annual discretionary bonus scheme.
- 25 days standard annual leave.
Branch Manager in London employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at Skipton Building Society. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common interview questions for a Branch Manager role and practice your answers. Think about how your experience aligns with their values of customer service and community focus. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews or networking, share specific examples of how you've motivated teams or improved customer experiences in previous roles. This will demonstrate that you’re not just a manager, but a true leader who can drive performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there. Don’t miss out on your chance to join a fantastic team at Skipton Building Society!
We think you need these skills to ace Branch Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional service and leading a team. Share your experiences that highlight your passion for customer service and leadership.
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight relevant experience in management and customer-facing environments. We love seeing how your skills align with our values, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to address all the key requirements mentioned in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Skipton Building Society!
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and what makes them unique as a mutual organisation. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you can inspire your colleagues to deliver exceptional service.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on putting customers at the heart of everything, think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to illustrate your commitment to excellent service and problem-solving.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the branch's goals, team dynamics, and how they measure success. This shows that you're not just interested in the job, but also in how you can contribute to the branch's growth and success.
