At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive branch performance.
- Company: Join Skipton Building Society, the fourth largest building society in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and great employee benefits.
- Other info: Opportunities for training, development, and career growth await you.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Management experience in a customer-focused environment is essential.
The predicted salary is between 46000 - 46000 € per year.
This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £46,000 per annum.
Location: Southport branch.
Who Are We?
Skipton Building Society is the fourth biggest building society in the UK and a mutual organisation; we are owned by our members, not shareholders. We are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. Our branches form the heart of local communities, and we provide customers with flexibility to transact online or via contact centre. Our remote support is available face‑to‑face, virtually, or by outbound contact to meet customers whenever convenient. We aim to keep our customers at the heart of everything we do and to provide a first‑class service, helping them achieve their financial goals.
What You Will Be Doing As a Branch Manager
The Branch Manager will lead a team of customer‑facing colleagues, promoting high standards of customer service and ensuring an exceptional experience for all customers. Key responsibilities include:
- Leading and inspiring the team, creating a culture of high performance.
- Taking ownership of the branch contribution plan, focusing on commercial growth and customer retention.
- Ensuring the team confidently promotes products and services during conversations, using observations, one‑to‑ones and clear objectives linked to the branch plan.
- Developing and delivering development opportunities for team members.
- Leading from the front, engaging with customers daily, including serving customers and conducting ‘My Review’ appointments.
What Do We Need From You?
The successful candidate will have:
- Experience in a management role in a customer‑facing environment.
- A proven record of delivering great customer service and outcomes.
- Effective communication and time‑management skills.
- A passion and genuine interest in people, acknowledging diversity of customers and colleagues.
- An entrepreneurial approach to maximising business opportunities.
- Stakeholder management skills, working with a Regional Manager and Head Office functions.
- Experience in financial services is a plus, but not mandatory.
What Is In It For You?
Salary: up to £46,000 per annum, dependent on skills and experience. Working hours: 36 hours across Monday to Saturday to support operating hours. Benefits include:
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising to 30 days after 5 years of service.
- Holiday trading scheme allowing buying and selling of additional annual leave days.
- Generous employer‑matched pension contributions up to 10% per annum.
- Access to a benefits portal including Employee Assistance Programme, online employee discount platform, and private medical insurance for all colleagues.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts, and a host of discount schemes.
- Commitment to training and development.
- Salary Sacrifice Scheme for hybrid/electric car.
Branch Manager in Liverpool employer: Skipton Building Society
Skipton Building Society is an exceptional employer, offering a supportive and community-focused work environment in Southport. With a commitment to employee development, generous benefits including a competitive salary, annual leave that increases with service, and a strong emphasis on work-life balance, we empower our Branch Managers to lead their teams effectively while fostering a culture of high performance and customer satisfaction. Join us to make a meaningful impact in the lives of our members and enjoy a rewarding career in a mutual organisation that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to branch management. Think about how you would lead a team or handle customer complaints. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share stories that highlight your experience in delivering exceptional service and leading teams. This will resonate well with Skipton Building Society’s focus on putting customers first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Skipton Building Society.
We think you need these skills to ace Branch Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Branch Manager role. Highlight your management experience and customer service achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our mission of putting customers first. Keep it engaging and personal.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've inspired teams in the past and how you plan to create a high-performance culture at our branch.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and how they serve their customers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer-Centric Thinking
Since this role is all about putting customers first, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would ensure an exceptional experience for customers at Skipton.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the branch's goals, team culture, and how success is measured. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
