At a Glance
- Tasks: Support colleagues with IT issues, deploy software, and set up new starters.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Enjoy flexible working, 25+ days leave, bonuses, and private medical insurance.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Make a real impact on colleague experience while developing your tech skills.
- Qualifications: Experience in 1st or 2nd line support and a passion for technology.
The predicted salary is between 33050 - 33050 € per year.
Hours: 9-5 Full Time 5 days per week
Office based
Salary: £33,050 Per Annum
Closing Date: Fri, 5 Jun 2026
An exciting opportunity has arisen for an individual who has a keen interest and background in IT to join us as an IT Workplace Technology Adviser in our 2nd line support team. This is a busy, highly functioning team and we therefore desire a friendly and approachable person, with a focus on colleague experience and technical knowledge.
Who Are We? Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining our dynamic IT function, with a department consisting of 120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions. The IT Workplace Technology team is a team of 9 Workplace Tech Advisers who are the face of IT. The team is responsible for providing 2nd line support to all colleagues across the business, with a focus on great colleague experience. We work proactively with colleagues to ensure they are getting the most out of their IT, so you’ll get to build and maintain strong working relationships across the business.
What’s In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing? This is a varied role however your primary focus will be supporting colleagues across the Society by resolving issues, ensuring they have the correct equipment, packaging and deploying software, and setting up new starters. We support Head Office, remote workers, and colleagues across our Branch Network. The team works closely with our Service Desk, providing support and development to help ensure as an IT function we provide the best support to our colleagues.
What Do We Need From You? An enthusiasm for technology and technical aptitude is essential for this role. We’re looking for someone with a proactive approach and effective time management skills, alongside a desire to develop - this will mean you get the most out of the role. Prior experience in a 1st or 2nd line support role is required alongside a passion for technology and improvement, in order for you to hit the ground running in this busy department. A keen eye for using data to assist with identifying problems and trends in a proactive way is useful for this role. You will be outcome driven with a mindset for challenging and improving process to support the colleague experience and become more efficient. A knowledge of Windows 11, macOS, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential if you’re willing to learn. As part of the role you will be encouraged to develop your technical skills and knowledge, and will also be provided with support for your ongoing career development and progression.
IT Workplace Technology Adviser employer: Skipton Building Society
Skipton Building Society is not just another employer; we pride ourselves on being a mutual organisation that values our colleagues and their contributions. With a vibrant, newly refurbished head office in the heart of Skipton, we offer a supportive work culture that prioritises work/life balance, professional development, and a range of benefits including generous annual leave, private medical insurance, and a commitment to employee wellbeing. Join our dynamic IT team where your passion for technology will be nurtured, and you'll have the opportunity to make a meaningful impact on colleague experience across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Workplace Technology Adviser
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Skipton. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by researching common IT support scenarios. Think about how you would handle specific technical issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've used tech to improve processes or enhance user experience. This will demonstrate your proactive approach and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Skipton.
We think you need these skills to ace IT Workplace Technology Adviser
Some tips for your application 🫡
Show Your Passion for Tech:Make sure to highlight your enthusiasm for technology in your application. We love candidates who are genuinely excited about IT and can bring that energy to our team!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and experiences that match the IT Workplace Technology Adviser role. We want to see how you can contribute to our colleague experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Skipton Building Society
✨Know Your Tech
Brush up on your knowledge of Windows 11, macOS, and Office 365. Familiarise yourself with the tools mentioned in the job description, like MECM/Intune and Nexthink Infinity. Being able to discuss these technologies confidently will show your enthusiasm for the role.
✨Showcase Your Support Skills
Prepare examples from your previous experience in 1st or 2nd line support roles. Think about specific situations where you resolved issues or improved processes. This will demonstrate your proactive approach and ability to enhance colleague experience.
✨Build Rapport
Since this role involves working closely with colleagues, practice how you can build strong relationships. During the interview, be friendly and approachable, showing that you can connect with others easily. This is key to thriving in a team-focused environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the company culture. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and career goals.
