Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to understand their needs and provide tailored financial solutions.
- Company: Join Skipton Building Society, a leading mutual organisation focused on community and customer care.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by helping them achieve their financial goals.
- Qualifications: Experience in customer interaction and a passion for problem-solving.
- Other info: Be part of a diverse team in a supportive environment with excellent career prospects.
The predicted salary is between 26750 - 30000 £ per year.
Hours: This role is for a permanent position working 36 hours per week to support branch operating hours.
Salary: £26,750 Per Annum
Closing Date: Tue, 17 Feb
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you. We are recruiting for a Customer Relationship Consultant to work at our Newcastle branch.
The role of Customer Relationship Consultant includes engaging in conversations to find out our customers' needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our 'My Review' appointments which is a great opportunity to understand and discuss our customers' financial goals in a friendly conversation.
By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society.
Who Are We? Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members. We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing?
- Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
- Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
- Conducting 'My Review' customer appointments face to face, virtually or by telephone.
- Proactively contacting our customers over the phone to identify and discuss their needs.
- Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
- Use internal systems to ensure that a customer's records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
- Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
What Do We Need From You?
You will have previous experience of interacting with customers.
Customer Relationship Consultant in England employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Consultant in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your listening skills! As a Customer Relationship Consultant, you'll need to really listen to customers' needs. Try role-playing with a friend or family member to hone your ability to ask great questions and respond thoughtfully.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share stories that highlight your problem-solving skills and how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Relationship Consultant in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing exceptional customer service and are excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Customer Relationship Consultant role. Highlight any relevant experience in engaging with customers and understanding their needs, as this is key for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in today’s digital world.
How to prepare for a job interview at Skipton Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what exceptional service looks like and be ready to share examples from your past experiences. Think about how you’ve engaged with customers, identified their needs, and provided tailored solutions.
✨Research Skipton Building Society
Get familiar with Skipton Building Society’s values and mission. Knowing that they prioritise their customers and community will help you align your answers with their ethos. Be prepared to discuss how you can contribute to their goal of providing a first-class service.
✨Prepare for 'My Review' Scenarios
Since the role involves conducting 'My Review' appointments, think about how you would approach these conversations. Prepare to discuss how you would listen to customers’ financial goals and suggest appropriate products. Practising role-play scenarios can be really helpful!
✨Show Enthusiasm and Empathy
During the interview, let your passion for helping others shine through. Use specific examples to demonstrate your enthusiasm for customer service and your ability to empathise with customers. Remember, they’re looking for someone who can connect with people and make them feel valued.
