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For Companies At a Glance
- Tasks: Guide customers through their mortgage applications and ensure a smooth Decision In Principle process.
- Company: Join Skipton Building Society, a supportive and dynamic workplace.
- Benefits: Enjoy a competitive salary, bonus scheme, generous leave, and private medical insurance.
- Why this job: Make a real difference in customers' lives while developing your career in finance.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Hybrid working with opportunities for personal growth and volunteering.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Direct Lending Adviser role at Skipton Building Society.
We are recruiting for multiple Direct Lending Advisers to join our Homes Business. This role requires successful candidates to join on Monday 1st December.
We’re also hiring for Customer Service Advisers and Mortgage Advisers – roles you may also be considered for, depending on your experience and interests.
Hours
This is a full-time position at 35 hours per week, working shift patterns across Monday to Saturday on a rota basis. We offer hybrid working; you must be able to travel to our Head Office in Skipton at a minimum of 1 day per week, with flexibility and more presence needed during the initial 3 week training period.
Salary
£26,000 Per Annum
Closing Date
Thu, 16 Oct 2025
What’s In It For You?
We have a range of other benefits available to you including:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- Cycle to work initiative and discounted gym membership
What Will You Be Doing?
You will be answering a variety of customer inquiries related to their mortgage application, with your main focus being to guide them through the Decision In Principle (DIP) process. Your responsibilities include:
- Through curious questioning, identify what the customer is hoping to achieve and cross-reference it with the lending policy to ensure mortgage viability.
- Verify the customer\’s income and expenditure, understanding any unique circumstances that could affect the lending decision.
- Complete the credit search to help customers understand how much they may be able to borrow and what to expect from Skipton.
- After a successful DIP, take ownership of the customer and support them through the next stage with a qualified mortgage adviser.
Homes Advice provides a dynamic and supportive work environment with opportunities for personal growth and career development. The fast-paced role ensures continuous learning and collaboration with teams.
What Do We Need From You?
- Motivation to provide an excellent customer journey and a desire to develop themselves.
- Ability to communicate clearly and comprehensively, making complex information understandable with empathy.
- Brave and innovative mindset to grow the business through proactive customer contact and delivering on promises.
- Ability to understand and meet customer needs to deliver an excellent experience and positive outcomes.
- Previous experience of being involved in a customer’s mortgage journey is essential.
This role may close early if a high number of applications are received.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Finance and Sales
Noted: Referrals increase your chances of interviewing at Skipton Building Society.
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Direct Lending Adviser employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Lending Adviser
✨Tip Number 1
Network like a pro! Reach out to current employees at Skipton Building Society on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can boost your chances of landing that Direct Lending Adviser role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and mortgage processes. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with what Skipton is looking for.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with recruiters or during interviews, let your passion for helping customers shine through. Share specific examples of how you've gone above and beyond in previous roles to create a positive customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on any upcoming job fairs or recruitment events where you can meet the team and make a lasting impression.
We think you need these skills to ace Direct Lending Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Direct Lending Adviser role. Highlight any relevant experience you have in customer service or mortgage processes, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers with their mortgage journeys and how your previous experiences make you a great fit for our team.
Showcase Your Customer Focus: In your application, emphasise your motivation to provide an excellent customer journey. Share examples of how you've gone above and beyond for customers in the past – we love hearing about that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Skipton Building Society.
How to prepare for a job interview at Skipton Building Society
✨Know Your Stuff
Make sure you understand the mortgage application process inside out. Familiarise yourself with terms like Decision In Principle (DIP) and how to verify income and expenditure. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Practice Empathy
Since this role is all about guiding customers through their mortgage journey, practice how you would communicate complex information clearly and empathetically. Role-play common customer scenarios with a friend or family member to get comfortable with the language you'll need to use.
✨Show Your Motivation
Be prepared to discuss why you want to work as a Direct Lending Adviser specifically at Skipton Building Society. Highlight your motivation to provide an excellent customer journey and how you plan to develop yourself within the company. This will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you too.
