Desktop Support Advisor

Overview

Hours: Permanent 35 hours a week. 9-5 hours with flexibility (e.g. 8-4/9-5). Office based with expectation of 4 days a week in the office due to the nature of our role supporting colleagues in HO.

Salary: £33,050 Per Annum. Closing Date: Fri, 20 Feb 2026.

Role

The Desktop Support Advisor is responsible for providing high-quality support for end-user desktops, laptops, and peripherals, ensuring that all tasks are carried out efficiently. This is an exciting opportunity for someone with an interest and background in IT to join us as an IT Desktop Support Advisor in our 2nd line support team. This is a busy, highly functioning team and we therefore desire a friendly and approachable person, with a focus on colleague experience and technical knowledge.

Who Are We?

Not just another building society. Not just another job. We are the fourth biggest building society in the UK and a mutual organisation, owned by our members. Our colleagues say Skipton is a great place to work, and you could be one of them, bringing new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future.

You will be joining our dynamic IT function, with a department consisting of 120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions.

The IT Desktop Support team is a team of 9 Desktop Support Advisers who are the face of IT. The team provides 2nd line support to all colleagues across the business, with a focus on great colleague experience. We work proactively with colleagues to ensure they are getting the most out of their IT, so you’ll build and maintain strong working relationships across the business.

What’s In It For You?

• Skipton values work/life balance and supports hybrid and flexible working, where possible.
• Newly refurbished head office offering a vibrant and collaborative working space.
• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Matching employer pension contribution (up to 10% per annum).
• Colleague mortgage (conditions apply).
• Salary sacrifice scheme for hybrid & electric car.
• Commitment to training and development.
• Private medical insurance for all colleagues.
• 3 paid volunteering days per annum.
• Diverse and inclusive colleague networks (e.g., Carers and Pride Alliance).
• Health and wellbeing benefits including cycle to work and discounted gym membership.

What Will You Be Doing?

This is a varied role; your primary focus will be supporting colleagues across the Society by resolving issues, ensuring they have the correct equipment, packaging and deploying software, and setting up new starters. We support Head Office, remote workers, and colleagues across our Branch Network. The team works closely with our Service Desk, providing support and development to help ensure as an IT function we provide the best support to our colleagues.

What Do We Need From You?

An enthusiasm for technology and technical aptitude is essential for this role. A proactive approach and effective time management skills, with a desire to develop – this will mean you get the most out of the role. Prior experience in a 1st or 2nd line support role is required with a passion for technology and improvement. A keen eye for using data to identify problems and trends in a proactive way. You will be outcome driven with a mindset for challenging and improving processes to support the colleague experience and become more efficient. Knowledge of Windows 11, Office 365, MECM/Intune, Software packaging, Nexthink Infinity and ITIL would be beneficial, but isn’t essential if you’re willing to learn. You will be encouraged to develop your technical skills and will be supported for ongoing career development and progression.