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- Tasks: Lead a team to deliver outstanding customer service and build strong client relationships.
- Company: A leading financial institution with a focus on customer satisfaction.
- Benefits: Competitive salary of £37,500 plus comprehensive benefits.
- Why this job: Make a real difference in people's lives while advancing your career in finance.
- Qualifications: Strong leadership skills and a passion for helping others.
- Other info: Flexible working across branches with opportunities for personal growth.
The predicted salary is between 30000 - 45000 £ per year.
A prominent financial institution is seeking a Customer Service Lead to work full-time in Warrington and Wilmslow. You will be responsible for developing strong relationships with customers and coaching your team to provide exceptional service. The role demands flexibility across branches and includes a competitive salary of £37,500 plus comprehensive benefits. If you enjoy helping others and can lead by example, this is the opportunity for you to make a significant impact in financial services.
Customer Service Lead | Branch Coach & Growth employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead | Branch Coach & Growth
✨Tip Number 1
Network like a pro! Reach out to current employees at the financial institution on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Showcase our passion for helping others during the interview. We can share stories about how we've gone above and beyond for customers, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Service Lead | Branch Coach & Growth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to create exceptional experiences.
Highlight Your Leadership Skills: As a Customer Service Lead, you'll be coaching your team. Make sure to emphasise any leadership experience you have, whether it's formal or informal. We want to know how you've inspired others to deliver great service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this role. Mention the specific skills and experiences that align with what we’re looking for in a Customer Service Lead.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research the financial institution. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Coaching Skills
As a Customer Service Lead, you'll need to demonstrate your ability to coach and develop your team. Prepare examples of how you've successfully led a team in the past, focusing on specific outcomes and improvements in customer service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult customers or resolve conflicts, and be ready to discuss your thought process and actions.
✨Highlight Your Flexibility
Since the role requires flexibility across branches, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you successfully managed multiple responsibilities or worked in different environments.
