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For Companies At a Glance
- Tasks: Engage customers in-branch and over the phone, providing tailored solutions.
- Company: Join Skipton Building Society, the fourth largest building society in the UK.
- Benefits: Enjoy 25 days annual leave, bonuses, and generous pension contributions.
- Why this job: Make a real difference by helping customers with their financial needs.
- Qualifications: Customer service experience preferred; retail or contact centre backgrounds welcome.
- Other info: Great training, career growth, and three paid volunteering days each year.
The predicted salary is between 24300 - 30420 £ per year.
Job Title
Customer Service Consultant at Skipton Building Society.
Location
Ilkley & Otley branches (Ilkley, Otley).
Hours
36 hours per week, including Saturdays, between Ilkley & Otley multisite.
Salary
£24,300 per annum.
Closing Date
Thu, 16 Oct 2025.
Overview
Skipton Building Society, the fourth biggest building society in the UK, seeks a Customer Service Consultant to engage customers both in-branch and via contact centre, placing customer needs at the heart of everything.
Responsibilities
- Be the First Point of Contact: You warmly welcome customers, both in-branch and over the phone, making a lasting positive impression.
- Engage and Understand: By asking insightful questions you uncover and understand customers’ needs, ensuring tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You carefully listen to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using internal systems you ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
Qualifications
- Previous experience interacting with customers, with bank or building society experience welcome.
- Experience can be in person or over the phone, contact centre experience suitable.
- Background from retail, food & beverage, guest services or health/care sector – passion for delivering exceptional service.
- Ability to work well alongside others, with a ‘one-team’ mindset.
- Fast reaction when the day gets busy and excellent time management handling a wide variety of customers.
- Desire and ability to grow, adapt and change while accommodating business needs and priorities.
Benefits
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.Generous employer matched pension contributions – up to 10% per annum.
- Benefits portal including an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts, plus a host of colleague discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
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Customer Service Consultant employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what makes them tick. This way, you can show how your customer service skills align perfectly with their mission.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with customers both in-branch and over the phone, role-play some scenarios with friends or family. This will help you feel more confident when it comes to asking insightful questions and tailoring solutions.
✨Tip Number 3
Be proactive! When you're at the interview, don’t just wait for questions. Show your enthusiasm by sharing ideas on how you could reach out to customers and support them better. This will demonstrate your initiative and commitment to exceptional service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows you're keen and ready to be part of the team. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've engaged with customers, especially in banking or retail, as this will resonate with us at Skipton Building Society.
Showcase Your Skills: Use specific examples to demonstrate your skills in listening and problem-solving. We love seeing how you've made a difference for customers in the past, so share those success stories!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask follow-up questions, and summarise what they say to show you’re truly understanding their points. This is crucial for a Customer Service Consultant role where listening to customers is key.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you successfully handled customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and customer service expertise.
✨Show Your Team Spirit
Since the job requires a ‘one-team’ mindset, be ready to discuss how you’ve collaborated with others in previous roles. Share examples that highlight your ability to work well in a team, especially in busy environments, as this will resonate well with the interviewers.