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- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, the fourth largest building society in the UK.
- Benefits: Competitive salary, generous leave, pension contributions, and health benefits.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer interaction and a team-oriented mindset.
- Other info: Opportunities for training, volunteering, and career growth in a supportive environment.
The predicted salary is between 24500 - 26500 £ per year.
Join to apply for the Customer Service Consultant role at Skipton Building Society
The role will be on a permanent basis, working 36 hours per week to support operating hours in the branch.
Salary: £25,500 Per Annum
Closing Date: Fri, 26 Sept 2025
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Service Consultant within our Sale & Wilmslow branches.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times.
Who Are We?
We are the fourth biggest building society in the UK and what makes us a bit different is that we\’re a mutual organisation. We do not have shareholders; we are owned by our members.
We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
What Will You Be Doing As A Customer Service Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
- You will have previous experience of interacting with customers.
- The ability to work well alongside others, with a ‘one-team’ mindset.
- The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
- The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
The salary for this role is up to £24,650 per annum depending on experience, plus benefits. We have a range of other benefits available to you including
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
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Customer Service Consultant employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their mission of putting customers at the heart of everything.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview. It’s all about showing that you’re passionate about helping others and providing exceptional service.
✨Tip Number 3
Be proactive! If you get the chance, reach out to the hiring manager or recruiter after applying. A quick message expressing your enthusiasm for the role can make a lasting impression. Plus, it shows you’re genuinely interested in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities that might suit you!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and making a positive impact on their experience.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate how you've engaged with customers and provided tailored solutions in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Skipton Building Society
✨Know the Company Inside Out
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to engage and understand customer needs.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This reflects the skills needed for the role, especially since you'll be engaging with customers to uncover their needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer interactions. Prepare by thinking through potential situations you might face as a Customer Service Consultant and how you would approach them, focusing on tailored solutions and maintaining professionalism.
