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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping clients with their needs in-branch and over the phone.
- Company: Join Skipton Building Society, a supportive and diverse workplace.
- Benefits: Enjoy a competitive salary, generous leave, and great perks like a bonus scheme and medical insurance.
- Why this job: Make a real difference by providing exceptional service and support to customers every day.
- Qualifications: Previous customer interaction experience is a plus; we welcome all backgrounds!
- Other info: Flexible hours, training opportunities, and a commitment to your growth await you.
The predicted salary is between 23600 - 29500 £ per year.
Overview
Join to apply for the Customer Service Consultant role at Skipton Building Society.
The role is a 6 month fixed term contract, working 36 hours per week to support operating hours in the branch. The position is based at the Blackburn branch with a salary of £23,600 per annum. Closing date for applications is Tue, 7 Oct 2025.
Are you passionate about helping others and providing exceptional customer service? If so, Skipton Building Society has a great opportunity for you.
We are recruiting a Customer Consultant to work at our Blackburn branch.
Responsibilities
- Be the first point of contact: warmly welcome customers in-branch and over the phone to make a positive first impression.
- Engage and understand: ask insightful questions to uncover needs and provide tailored solutions.
- Listen and tailor solutions: consider each customer’s circumstances to offer personalized outcomes that benefit the customer and the society.
- Proactive outreach: contact customers by phone to identify needs and discuss how we can support them.
- Maintain accurate records: keep customer records up to date in internal systems, with focus on vulnerable customers.
- Adhere to policies: understand and follow policies, standards and controls, with training and coaching provided.
What We Need From You
- Previous experience interacting with customers. We welcome candidates who have not worked in a bank or building society before, and are open to diverse backgrounds.
- Your experience may be in person or over the phone; flexible engagement is valued as customers use multiple channels.
- Your background may include retail, food & beverage, guest services or health/care; demonstrate a passion for delivering exceptional service.
- The ability to work well with others in a one-team mindset.
- Ability to respond quickly during busy periods and manage time effectively with a variety of customers.
- A desire and ability to grow, adapt and change with business needs.
What Is In It For You
The role is permanent, 36 hours per week across Monday to Saturday with exact hours discussed at interview. Salary is £23,600 per annum.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, increasing by 1 day per year of service up to 30 days after 5 years.
- Holiday trading scheme to buy/sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Benefits portal including Employee Assistance Programme and online employee discounts.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts and other discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary Sacrifice Scheme for hybrid/electric cars.
We are an equal opportunity employer and value diversity at Skipton Building Society.
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Customer Service Consultant employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and adaptability. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences where you've gone above and beyond for customers. This will help you illustrate your passion for exceptional service and show how you can bring value to the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and making a positive impact!
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not in banking. Whether it’s retail or hospitality, we’re interested in how your background can bring value to our team.
Be Personable: Remember, we’re looking for someone who can connect with customers. Use a friendly tone in your application to reflect the warm welcome you’d give in person or over the phone.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Skipton Building Society.
How to prepare for a job interview at Skipton Building Society
✨Know the Company
Before your interview, take some time to research Skipton Building Society. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've provided exceptional customer service. Whether it's from retail, hospitality, or any other field, be ready to discuss how you engaged with customers and resolved their issues effectively.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. When asked questions, take a moment to think before responding. This shows that you value the conversation and are keen on understanding the needs of customers, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
