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- Tasks: Engage with customers, handle inquiries, and provide top-notch service in a fast-paced environment.
- Company: Join an award-winning building society that prioritises its people and their growth.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and a range of perks.
- Why this job: Kickstart your career in finance with opportunities for progression and professional development.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with extensive training and support for new starters.
The predicted salary is between 18400 - 25200 £ per year.
Hours 35 hours per week – shift patterns supporting department operating times with occasional Saturday morning shifts on a rota basis. This role requires a set start date late January 2026 (TBC), complete 3 weeks of training with limited holiday or appointment clashes. Hybrid and flexible working considered after completion of training, dependent on role performance and business needs. Interviews will be held on w/c 1st we\’re owned by our members. Our colleagues s ay Skipton\’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we\’ll help you take the next step towards a better future. Within our Homes Business you’ll find departments such as, Operations, Products and Proposition, Mortgage Lending, Homes Finance Advice, Business Development and Homes – Customer Contact. Upon completion of training you’ll be joining one of our Customer Contact Teams, with an experienced Team Leader, seniors and other new starters alike. You’ll work with teams from across Homes Finance and beyond, such as, Credit Management, Direct Lending, Underwriting, Customer Communications, Customer Resolution, Mortgage Servicing and Quality Assurance. What’s In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days Holiday trading scheme allowing the ability to buy and sell additional annual leave days Matching employer pension contribution (up to 10% per annum) Colleague mortgage (conditions apply) Salary sacrifice scheme for hybrid
Customer Service Adviser - Homes employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Homes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you've excelled in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Adviser - Homes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm shine through. Share why you’re excited about working with us at Skipton and how you can contribute to our award-winning contact centre.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application goes straight to us and allows you to easily track your progress. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Skipton Building Society
✨Know Your Stuff
Before the interview, make sure you understand the basics of mortgages and the role of a Customer Service Adviser. Familiarise yourself with common mortgage terms and processes, as well as the specific services offered by the company. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've successfully handled customer interactions in the past. Think of situations where you resolved issues or built rapport with customers. Highlight your adaptability and empathy, as these traits are crucial for success in this position.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training process, and opportunities for progression. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you. Consider asking about the team dynamics or how success is measured in the role.
✨Dress the Part
Even if the interview is virtual, dressing professionally can set the right tone. Choose an outfit that reflects the company's culture while still being smart and polished. This will help you feel more confident and make a positive impression on your interviewers.
