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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join a supportive team at a leading bank in Sheffield.
- Benefits: Up to £27,700 salary, 25 days leave, and generous pension contributions.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Customer service experience preferred; passion for helping others is key.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
The predicted salary is between 22700 - 27700 £ per year.
Overview
We are recruiting for a Customer Relationship Consultant to work at our Sheffield branch. This is a permanent position working 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £27,700 per annum, depending on experience. Closing date: Tue, 14 Oct 2025.
What Will You Be Doing?
- Engaging, understanding and identifying customer needs through asking great questions, listening to customers’ circumstances and tailoring the relevant solution to their needs while ensuring the right outcome for the customer and the society.
- Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
- Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.
- Proactively contacting customers over the phone to identify and discuss their needs.
- Educating customers on a range of products and services and the different channels they can use to engage with us.
- Using internal systems to maintain accurate and up-to-date records while identifying and supporting vulnerable customers appropriately.
- Adhering to the relevant policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and communication.
What Do We Need From You?
- Previous experience of interacting with customers. We’re open to candidates who have not previously worked in a bank or building society.
- Your experience may be in person or over the phone; Skipton’s customers are increasingly engaging flexibly, including through Contact Centre environments.
- Your background may be in retail, food & beverage, guest services or the health/care sector. If you can demonstrate a passion for delivering exceptional service, we will consider you.
- You will enjoy meeting new people and engaging in purposeful conversation.
- The ability to work well with others in a team.
- Ability to react quickly when busy and manage time effectively across a range of customers.
- Desire and ability to grow, adapt and change with business needs and priorities.
- Effective communication skills with the ability to influence different audiences using appropriate channels for clear outcomes.
- Open to a broad range of activities, even those outside standard expectations.
What Is In It For You?
The role is permanent, 36 hours per week (Monday to Saturday to cover branch opening hours). The salary is up to £27,700 per annum, depending on experience. Benefits include:
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme to buy/sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Benefits portal with Employee Assistance Programme and online employee discounts.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts and various colleague discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Sheffield, England, United Kingdom
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Customer Relationship Consultant employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've successfully helped someone. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Relationship Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Consultant role. Highlight your experience in customer service, even if it’s from retail or hospitality, and show us how you can engage with customers effectively.
Show Your Enthusiasm: We love candidates who are passionate about helping others! In your application, let your enthusiasm shine through. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Skipton Building Society
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about your past experiences where you’ve engaged with customers, whether in retail or another sector. Be ready to share specific examples of how you identified customer needs and tailored solutions.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding what’s being asked. Show that you can engage in meaningful conversation by asking follow-up questions and reflecting on what the interviewer says.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its values. Understand their products and services, especially those relevant to the role. This will help you tailor your answers and show that you’re genuinely interested in working with them.
✨Show Enthusiasm and Adaptability
Let your passion for customer service shine through. Be prepared to discuss how you can adapt to different situations and customer needs. Highlight any experiences where you’ve had to think on your feet or manage multiple tasks effectively.
