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- Tasks: Be the friendly face for customers, providing tailored solutions and support.
- Company: Join Skipton Building Society, a supportive and community-focused organisation.
- Benefits: Enjoy 25 days leave, bonuses, and generous pension contributions.
- Other info: Flexible part-time hours with opportunities for growth and training.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 11800 - 11800 £ per year.
Join to apply for the Customer Consultant role at Skipton Building Society
Work 18 hours per week, permanent, based primarily in West Kirby with occasional work in Chester. Saturdays in Chester are on a rota basis (approximately 2 Saturdays per month) and you will receive time back in lieu.
Salary – £23,600 pro rata (£11,800 for 18 hours per week). Closing date – Thu, 30 Oct 2025.
What will you be doing?
- Be the first point of contact, warmly welcoming customers both in‑branch and over the phone.
- Engage and understand customers’ needs through insightful questioning and offer tailored solutions.
- Listen attentively to each customer’s unique circumstances and provide personalised solutions.
- Proactively reach out to customers by phone to identify needs and discuss how we can support them.
- Maintain accurate customer records in our internal systems, with a focus on identifying and supporting vulnerable customers.
- Adhere to our policies, standards and controls, receiving comprehensive training and coaching.
What do we need from you?
- Previous experience interacting with customers, preferably in a bank, building society or contact‑centre environment.
- Ability to work well alongside others, demonstrating a one‑team mindset.
- Strong time‑management skills and the ability to react quickly in a busy environment.
- Desire and ability to grow, adapt and change while meeting business priorities.
- Passion for delivering exceptional service and going above and beyond.
What is in it for you?
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme for buying and selling additional leave days.
- Generous employer‑matched pension contributions – up to 10% per annum.
- Employee Assistance Programme and online discount platform.
- Paid volunteering days (three per year).
- Colleague mortgage and savings accounts, and a range of discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary sacrifice scheme for hybrid/electric cars.
Seniority level
Not applicable
Employment type
Part‑time
Job function
Other
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Customer Consultant employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've gone above and beyond to help someone. Be ready to share these stories during your interview to demonstrate your passion for exceptional service.
✨Tip Number 3
Be prepared for situational questions! Interviewers love to see how you react in real-life scenarios. Think about how you would handle a difficult customer or a busy day at work. Practising these responses can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service, especially if you've worked in a bank or contact centre. We want to see how your skills align with what we’re looking for!
Show Your Passion: Let your enthusiasm for delivering exceptional service shine through in your application. We love candidates who are eager to go above and beyond for customers, so don’t hold back on sharing your passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Skipton Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Consultant role. Familiarise yourself with the key responsibilities, like engaging with customers and providing tailored solutions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Active Listening
Since the role involves understanding customer needs, practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully. This will highlight your ability to connect with customers and provide personalised solutions, which is crucial for this job.
✨Showcase Your Team Spirit
The job requires a one-team mindset, so be ready to share examples of how you've successfully worked in a team before. Talk about specific situations where collaboration led to positive outcomes. This will demonstrate that you can thrive in a team-oriented environment.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their training and development opportunities or how they support vulnerable customers. This shows your enthusiasm for the role and your commitment to delivering exceptional service.