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- Tasks: Welcome customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, a supportive and customer-focused organisation.
- Benefits: Enjoy a competitive salary, generous leave, and great employee perks.
- Other info: Permanent role with opportunities for growth and community involvement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer interaction experience is essential; retail or service backgrounds are welcome.
The predicted salary is between 23600 - 29560 £ per year.
Join to apply for the Customer Consultant role at Skipton Building Society.
Hours: The role is permanent, working 36 hours per week across Monday to Saturday to support operating hours in the branch. The role will predominantly be based from the Scarborough branch; however, we may require work from Bridlington as needed. This will be discussed at interview.
Salary: £23,600 Per Annum
Closing Date: Sun, 24 Aug 2025
What Will You Be Doing As A Customer Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, ensuring their first interaction with us is a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, providing tailored solutions that make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs and support our society.
- Proactive Outreach: You’ll proactively reach out to customers by phone, identifying their needs and discussing how we can assist.
- Maintain Accurate Records: Use our internal systems to keep customer records up-to-date and accurate, with a focus on identifying and supporting vulnerable customers.
- Adhere to Policies: Understand and adhere to our policies, standards and controls, with training and coaching to support you in your role.
What Do We Need From You?
- Experience interacting with customers. We welcome candidates who have worked outside banking or building societies as well.
- Your experience may be in person or over the phone; Skipton’s customers are increasingly engaging digitally, so contact centre experience may be valuable.
- Experience in retail, hospitality, guest services or health/care sectors is welcome. Demonstrated passion for delivering exceptional service is key.
- Ability to work well with others in a team, thrive under pressure, and manage time effectively.
- Desire and ability to grow, adapt and change with business needs.
What Is In It For You?
- Permanent role with 36 hours per week across Monday to Saturday to support branch hours.
- Primarily based in Scarborough, with potential work from Bridlington as needed (discussed at interview).
- Salary: £23,600 per annum, plus benefits.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising to 30 days after 5 years.
- Holiday trading scheme to buy/sell additional leave.
- Employer matched pension contributions – up to 10% per annum.
- Benefits portal including Employee Assistance Programme and online employee discounts.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts (conditions apply) and various discount schemes.
- Commitment to training and development; private medical insurance for colleagues.
- Salary Sacrifice Scheme for hybrid/electric cars.
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Customer Consultant employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer interaction skills! Since the role is all about engaging with customers, think of examples from your past experiences where you've provided exceptional service. Be ready to share these stories during your interview to demonstrate your ability to listen and tailor solutions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview, especially since you'll be the first point of contact for customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer service roles you've had, whether in retail, hospitality, or elsewhere, and how they relate to the Customer Consultant position.
Showcase Your Skills: Use specific examples to demonstrate your skills in engaging with customers and providing tailored solutions. We love seeing how you've made a difference in previous roles, so share those success stories!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Skipton Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Consultant does at Skipton Building Society. Familiarise yourself with their values and how they engage with customers. This will help you demonstrate your enthusiasm and fit for the role.
✨Practice Your Listening Skills
Since listening is key in this role, practice active listening techniques. During the interview, show that you can listen carefully to questions and respond thoughtfully. This will reflect your ability to understand customer needs effectively.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences where you've provided exceptional customer service. Whether it’s from retail, hospitality, or any other sector, be ready to share these stories to illustrate your skills and passion for helping others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about team dynamics, training opportunities, or how they support vulnerable customers.