Skipton Building Society is seeking a Complaint Handler to take ownership of complaints from start to finish across our savings and mortgage products. The role requires empathy, judgement and a customer‑focussed approach to investigate and resolve issues within regulatory timescales.
This 35 hours/week role is Monday to Friday with a minimum of 3 days in the office. Permanent and 12‑month fixed term contracts are available, offering a discretionary annual bonus and generous benefits.
#J-18808-LjbffrCustomer Complaints Resolution Specialist employer: Skipton Building Society
Skipton Building Society is an excellent employer, offering a vibrant working environment in the heart of Skipton where collaboration and innovation thrive. With a strong focus on work/life balance through hybrid working opportunities, employees benefit from a range of perks including a discretionary bonus scheme, annual leave, and private medical insurance, all while being part of a team that values technical leadership and personal growth.
