Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in financial difficulty and provide tailored solutions.
- Company: Join the fourth largest building society in the UK, Skipton Building Society.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No direct experience needed; just bring enthusiasm and a passion for helping others.
- Other info: Comprehensive training and a vibrant office environment await you.
The predicted salary is between 24000 - 36000 £ per year.
Hours:
35 hours per week, working shifts based on the department opening hours of 8am-6pm Mon-Thurs, 8.30-5.30 Friday and Saturday 9am-12pm on rotation (once a month).
This role requires full time head office working for the training period of up to 6 months, hybrid working can be considered dependent on competence and business requirements.
Salary:
£30,000 Per Annum
Closing Date:
Fri, 3 Oct 2025
We’re on the lookout for new team members for our Credit Management team within the Homes Business at Skipton Building Society. The purpose of the role is to ensure we are there for our customers when they need us; in times of financial difficulty and changes in personal circumstances. We’re here to support in achieving the right solution for them and the Society.
Our teams and experts offer in depth training and support ensuring you thrive and develop into the role.
Although the role is based at our Head Office in Skipton, we’ll offer hybrid working once fully competent with a minimum of 2 days in our head office. You will need to work in Head Office for your training which will last approximately 3 months.
You don’t need direct experience, just enthusiasms and motivation to do the right thing. So if you’re up for a challenge, love to find solutions andhelping people – then we want to hear from you!
On joining the team you will be given comprehensive training and will be surrounded by people who are experts at what they do and are committed to helping you (and the society)
Who Are We?
Not just another building society. Not just another job.
We\\\’re the fourth biggest building society in the UK and what makes us a bit different is that we\\\’re a mutual organisation. We don\\\’t have shareholders; we\\\’re owned by our members.
Our colleagues say Skipton\\\’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we\\\’ll help you take the next step towards a better future.
On joining the team you will be given comprehensive training and will be surrounded by people who are experts at what they do and are committed to helping you (and the society)
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.
What Will You Be Doing?
- Handling both inbound and outbound calls with a wide range of customers who may be struggling to pay
- You’ll take individual customers circumstances into consideration, to assess their affordability and provide solutions where appropriate
- Delivering accurate and timely processing of mortgage arrears administration
- Mange the delivery of the Litigation and Repossession action through the courts to ensure any actions are appropriate
- Liaising with Solicitors when further action needs to be taken
- Identifying customers with vulnerabilities and how we can support them
- Show empathy in communication with customers situations whilst obtaining the right outcome for both them and the Society
- Taking payments and direct debit administration
What Do We Need From You?
- Previous experience in providing excellent customer service
- Ability to work under pressure in a fast paced environment
- Effective communication and listening skills
- General mortgage knowledge and/or experience would be beneficial
#J-18808-Ljbffr
Customer Adviser - Mortgage Arrears employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Mortgage Arrears
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls with customers, it’s crucial to demonstrate your ability to listen and empathise. Try role-playing with a friend or family member to get comfortable with discussing sensitive topics.
✨Tip Number 3
Show your enthusiasm! In your interviews, let your passion for helping people shine through. Talk about times when you've gone above and beyond for customers or how you’ve tackled challenges in the past. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining us and helps streamline the process. Plus, you’ll get all the latest updates directly from us!
We think you need these skills to ace Customer Adviser - Mortgage Arrears
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for helping customers! Make sure to highlight any experiences or qualities that demonstrate your motivation to support people in financial difficulty. Let your enthusiasm shine through!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. Use keywords from the description to show that you understand what we're looking for in a Customer Adviser. It’ll make your application stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Skipton Building Society
✨Know Your Stuff
Familiarise yourself with the mortgage arrears process and the specific challenges customers face. Understanding the role's requirements and the company's values will help you demonstrate your enthusiasm and motivation during the interview.
✨Show Empathy
Since this role involves helping customers in financial difficulty, practice how to convey empathy and understanding. Prepare examples of how you've supported others in tough situations, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions asked. This will not only help you provide better answers but also demonstrate your communication skills, which are crucial for a Customer Adviser role.
