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- Tasks: Support customers in financial difficulty and find suitable solutions.
- Company: Join Skipton Building Society, the fourth largest UK building society, owned by its members.
- Benefits: Enjoy flexible working, 25+ days leave, bonuses, and private medical insurance.
- Why this job: Make a real impact by helping people while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring enthusiasm and a passion for customer service.
- Other info: Comprehensive training provided, with opportunities for hybrid working after training.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hours: 35 hours per week, working shifts based on the department opening hours of 8am-6pm Mon-Thurs, 8.30-5.30 Friday and Saturday 9am-12pm on rotation (once a month). This role requires full time head office working for the training period of up to 6 months, hybrid working can be considered dependent on competence and business requirements.
Salary: £33,400 Per Annum
Closing Date: Wed, 5 Nov 2025
The salary for the role is up to £33,400 PA dependent on skills and experience. Big things are happening in our Homes Business. As we continue to help more people into homes, we\\\’re growing our Credit Management Team to ensure our customers receive the support they need – especially during life\\\’s more challenging moments. We\\\’re here to help customers navigate financial difficulties and personal changes with empathy and expertise, to find the right solution for them and the Society. If you have a strong mortgage background, are customer obsessed and a passion for helping people, we\\\’d love to hear from you.You\\\’ll receive thorough training and join a team of specialists who are committed to your development and to making a real difference for our customers and the Society.
What’s In It For You? Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space. We have a range of other benefits available to you including:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- Health and wellbeing support including cycle to work initiative and discounted gym membership
Note: The phrasing \”What Will You Be Doing?\” in the source is reformatted to maintain focus on responsibilities in the section below.
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Customer Adviser - Mortgage Arrears employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Mortgage Arrears
✨Tip Number 1
Familiarise yourself with the mortgage arrears process and common customer concerns. Understanding the challenges customers face will help you communicate more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in empathetic listening. Role-playing scenarios with friends or family can help you articulate how you would support customers in financial difficulty.
✨Tip Number 3
Research Skipton Building Society’s values and mission. Being able to align your personal values with theirs during discussions can demonstrate your commitment to their customer-centric approach.
✨Tip Number 4
Network with current or former employees of Skipton Building Society on platforms like LinkedIn. They can provide insights into the company culture and tips for succeeding in the interview process.
We think you need these skills to ace Customer Adviser - Mortgage Arrears
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the role of a Customer Adviser in Mortgage Arrears. Emphasise your ability to handle difficult situations and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers in financial difficulty. Mention specific examples of how you've successfully supported others in challenging situations, demonstrating your problem-solving skills.
Highlight Relevant Skills: In your application, focus on skills such as empathy, communication, and the ability to work under pressure. These are crucial for the role, so provide examples of how you've demonstrated these in previous positions.
Show Your Motivation: Express your motivation to join Skipton Building Society and contribute to their mission of supporting customers. Mention your eagerness to learn and grow within the company, especially during the training period.
How to prepare for a job interview at Skipton Building Society
✨Show Your Empathy
As a Customer Adviser dealing with mortgage arrears, it's crucial to demonstrate your ability to communicate with empathy. Prepare examples of how you've helped customers in difficult situations before, as this will showcase your understanding of their needs.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Be ready to discuss how you would handle specific scenarios, such as assessing customer circumstances or managing litigation actions, to show that you grasp the role's requirements.
✨Highlight Your Customer Service Skills
Since previous experience in excellent customer service is essential, think of instances where you've gone above and beyond for customers. Share these stories during the interview to illustrate your commitment to providing top-notch service.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, training opportunities, and hybrid working arrangements. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
