At a Glance
- Tasks: Support bereaved customers with empathy and handle sensitive queries effectively.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Enjoy flexible working, generous leave, and a commitment to your development.
- Other info: Collaborative team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Empathy, excellent customer service skills, and attention to detail required.
The predicted salary is between 26000 - 26000 £ per year.
Hours: 21 hours per week, full time head office based role
Salary: £26,000 Pro Rata
Closing Date: Thu, 11 Jun 2026
Are you an empathetic individual looking for a new challenge where your support truly makes a difference? We have an opportunity for you to join our Bereavement and Registrations Team to assist with the administration of our customer accounts along with being the first point of contact for our bereaved customers, ensuring their queries are dealt with in a sensitive way with ‘right first time’ outcomes.
Who Are We?
Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining the Bereavements and Registrations team, consisting of 18 colleagues across 2 teams. We work closely with operational teams for both Money and Savings as well as other departments such as Financial Crime and Legal. Our role is to ensure we provide empathetic service to bereavement customers' family members as well as registering power of attorney for vulnerable customers.
What’s In It For You?
- Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible.
- We have a newly refurbished head office which offers a vibrant and collaborative working space.
- We have a range of other benefits available to you including:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
In this role you’ll make sure the customer is at the heart of everything you do in order to optimise the customer experience. You’ll deal with both inbound and outbound calls in order to resolve queries and make sure you accurately update customers' accounts and information.
You’ll also:
- Build excellent relationships with colleagues
- Seek to continually improve process and procedures to benefit the team and our customers
- Keep up to date with regulations and requirements
- Action inbound mail communication, handling important documents with confidentiality
- Actioning death registrations, Power of Attorney registrations and Wills
- Provide support, training and guidance to colleagues to upskill on processes
What Do We Need From You?
As you’ll be dealing with potentially vulnerable customers it goes without saying you’ll need to be empathetic, patient and resilient to make sure the customer gets the right outcome. You’ll be able to manage multiple workloads including telephone queries and administration tasks, making sure your work is accurate alongside delivering a great service to our customers.
The key competencies for this role are:
- Excellent customer service skills
- Able to work to deadlines in a busy environment
- High attention to detail
- Able to display empathy when dealing with customers
- Able to identify process improvements and recommend changes
Customer Adviser - Bereavements Team employer: Skipton Building Society
Skipton Building Society is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where empathy and collaboration thrive. With flexible working options, generous leave policies, and a commitment to training, you will find ample opportunities for personal and professional growth while making a meaningful impact in the lives of bereaved customers. Join us in our newly refurbished head office, where your contributions will be valued and recognised in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser - Bereavements Team
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Skipton. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your empathy and customer service skills can shine through. We want to see how you handle sensitive situations, so have some examples ready!
✨Tip Number 3
Show your passion for helping others! When you talk about your experiences, make sure to highlight moments where you made a difference in someone’s life. It’s all about connecting with the role and the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our Skipton family.
We think you need these skills to ace Customer Adviser - Bereavements Team
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic nature. Share experiences where you've supported others, especially in sensitive situations, as this is key for the Bereavements Team.
Be Detail-Oriented:Pay close attention to detail in your application. This role requires accuracy, so ensure your CV and cover letter are free from errors and clearly demonstrate your ability to manage multiple tasks effectively.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the job description. We want to see how you can bring value to our team.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Skipton Building Society
✨Show Your Empathy
In a role like this, empathy is key. Prepare examples from your past experiences where you've successfully supported someone in a difficult situation. This will demonstrate your ability to connect with bereaved customers and show that you understand the sensitivity required.
✨Know the Company
Do your homework on the building society and its values. Understand what makes it different from others, especially its mutual status. This knowledge will help you articulate why you want to work there and how you can contribute to their mission of putting customers at the heart of everything.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, showing that you value their input and are ready to engage in a meaningful conversation about the role.
✨Highlight Your Attention to Detail
Given the nature of the role, attention to detail is crucial. Be prepared to discuss how you've managed multiple tasks while ensuring accuracy in your work. Share specific examples where your meticulousness led to positive outcomes, especially in customer service settings.
