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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and provide tailored solutions.
- Company: Join a supportive company that values customer service and teamwork.
- Benefits: Competitive salary, generous leave, bonuses, and private medical insurance.
- Other info: Enjoy a dynamic work environment with opportunities for growth and volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer interaction and a passion for helping others.
The predicted salary is between 25500 - 25500 £ per year.
Role Overview
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through. Full‑time permanent role (36 hours per week) to support branch operating hours.
Responsibilities
- Be the First Point of Contact: warmly welcome customers, both in‑branch and over the phone, making a lasting impression.
- Engage and Understand: ask insightful questions to uncover and understand customers’ needs, ensuring tailored solutions.
- Listen and Tailor Solutions: listen carefully to each customer's unique circumstances and offer personalised solutions that meet their needs.
- Proactive Outreach: proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: use internal systems to keep customer records up‑to‑date and accurate, with a special focus on supporting vulnerable customers.
- Adhere to Policies: understand and adhere to our policies, standards and controls, with comprehensive training and coaching.
Qualifications
- Previous experience interacting with customers, preferably in a bank or building society.
- Experience in contact centre, retail, food & beverage, guest services or health/care sector acceptable.
- Ability to work well alongside others, react fast when busy and manage time effectively.
- Desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
- Disability Confident: the employer offers an interview to any applicant who declares a disability and meets the minimum criteria for the job.
Benefits
- Salary: £25,500 per annum.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing you to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Benefits portal includes an Employee Assistance Programme and online employee discount platform.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts, and a host of colleague discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Customer Service Consultant in Collingham employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Collingham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their values, products, and services. This way, you can tailor your responses to show how you fit right in with their customer-centric approach.
✨Tip Number 2
Practice your listening skills! In a role like Customer Service Consultant, being able to listen and understand customer needs is key. Try mock interviews with friends where you focus on asking questions and summarising their answers.
✨Tip Number 3
Show off your enthusiasm! When you’re speaking with potential employers, let your passion for helping customers shine through. Share examples of how you've gone above and beyond to meet customer needs in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and remind them of your conversation. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Service Consultant in Collingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills or past roles that relate to customer service, as this will help us see how you can fit into our team.
Showcase Your Listening Skills: Since the role involves understanding customer needs, include examples of how you've effectively listened and responded to customers in previous jobs. This will demonstrate your ability to engage and tailor solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Skipton Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Consultant role. Familiarise yourself with the responsibilities and think about how your previous experiences align with them. This will help you articulate your fit for the position.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Show that you can ask insightful questions and respond thoughtfully to their queries. This reflects the core of the role, which is all about understanding customer needs.
✨Showcase Your Enthusiasm
Let your passion for customer service shine through! Share examples of how you've gone above and beyond for customers in the past. This will not only highlight your experience but also show that you genuinely care about providing excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to tailor solutions for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.