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- Tasks: Engage with customers to understand their needs and provide tailored financial solutions.
- Company: Join a supportive team at our Blackburn branch, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, and 25 days of holiday.
- Other info: Fixed-term contract until December 2026 with opportunities for growth.
- Why this job: Make a real difference in customers' financial journeys while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others is essential.
The predicted salary is between 26750 - 26750 £ per year.
This role is a fixed-term contract until 31st December 2026, working full time 36 hours per week to support branch operating hours. Salary: £26,750 per annum.
Role Overview
We are recruiting for a Customer Relationship Consultant to work at our Blackburn branch. The role involves engaging in conversations to determine customers' needs, providing information about our full savings range, products and services, and conducting 'My Review' appointments to understand and discuss customers’ financial goals. The objective is to proactively identify appropriate products that suit the customers’ situations while delivering a straightforward, helpful service.
Responsibilities
- Engage with customers, asking insightful questions and listening to their specific circumstances to tailor relevant solutions.
- Act as the first point of contact for customers in branch, enjoying the flexibility of face‑to‑face, virtual, and outbound contact.
- Conduct ‘My Review’ customer appointments face‑to‑face, virtually, or by telephone.
- Proactively contact customers over the phone to identify and discuss their needs.
- Educate customers on a range of products and services and the communication channels available to them.
- Use internal systems to maintain accurate and up‑to‑date customer records, supporting vulnerable customers appropriately.
- Adhere to and understand the policies, standards, controls and limits of authority that apply to your role, supported by training, coaching and effective communication.
- Present solutions enthusiastically while ensuring the best outcome for both the customer and the society.
Qualifications
- Previous experience interacting with customers, either in person or by phone.
- Experience in a contact‑centre environment or in retail, food & beverage, hospitality, health or care sectors is desirable.
- Demonstrated passion for delivering exceptional service and willingness to go above and beyond.
- Ability to work well with others, manage varying workloads and prioritise effectively.
- Strong communication skills, with the ability to influence different audiences through suitable channels.
- Ready to adapt, grow and alter activities as required by changing business needs.
Benefits & Rewards
- Fixed term contract until 31/12/26 with 36 hours per week.
- Annual salary of £26,750.
- Annual discretionary bonus scheme.
- 25 days standard annual leave plus.
Customer Relationship Consultant in Burnley employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Consultant in Burnley
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and services. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing with a friend or family member. This will help you feel more confident when discussing customer needs during the interview.
✨Tip Number 3
Be ready to share examples from your past experiences! Think of specific situations where you went above and beyond for a customer. This will demonstrate your passion for exceptional service and your ability to adapt to different circumstances.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relationship Consultant in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relationship Consultant role. Highlight any previous customer interaction experience and how you’ve gone above and beyond to deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how you can contribute to our team. Be specific about your experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role involves engaging with customers, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t forget to convey your enthusiasm for the position!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Skipton Building Society
✨Know Your Customer Needs
Before the interview, think about how you would engage with customers to understand their needs. Prepare examples from your past experiences where you successfully identified customer requirements and tailored solutions. This will show your potential employer that you can connect with customers effectively.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you can influence different audiences. Remember, it's not just what you say, but how you say it!
✨Demonstrate Your Passion for Service
Be ready to share specific instances where you went above and beyond for a customer. This could be in any previous job, whether in retail, hospitality, or any other sector. Highlighting your passion for exceptional service will resonate well with the interviewers.
✨Familiarise Yourself with the Products
Take some time to research the company's savings range, products, and services. Being knowledgeable about what they offer will allow you to discuss how you can educate customers effectively. It shows initiative and a genuine interest in the role, which is always a plus!