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For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, a leading mutual organisation in the UK.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Make a real difference by helping customers achieve their financial goals.
- Qualifications: Customer service experience is preferred; passion for helping others is key.
- Other info: Flexible hours available, with excellent training and career development opportunities.
The predicted salary is between 20400 - 30600 £ per year.
This role is for a permanent position working full time 36 hours per week to support branch operating hours. We are open to part‑time hours; if this is of interest, please let us know.
Salary £25,500 per annum.
About the Role
Skipton Building Society is looking for a Customer Consultant to work at our Bristol Branch. The role involves engaging in conversations to find out customers’ needs, providing information about our savings range, products and services, helping them review their circumstances and goals, and delivering a straightforward, helpful service. Whether promoting new products or resolving issues, you will place customers’ needs at the heart of everything you do and provide a first‑class service every time.
What Will You Be Doing?
- Be the first point of contact: warmly welcome customers in‑branch and over the phone, ensuring a positive first interaction.
- Engage and understand: ask insightful questions to uncover and comprehend customers' needs, delivering tailored solutions.
- Listen and tailor solutions: offer personalized solutions that meet customers' unique circumstances.
- Proactive outreach: reach out to customers over the phone, identifying their needs and discussing support options.
- Maintain accurate records: keep customer records up‑to‑date, focusing on identifying and supporting vulnerable customers.
- Adhere to policies: understand and follow company policies, standards and controls, with comprehensive training and coaching.
What Do We Need From You?
You should have previous experience interacting with customers; experience in a bank, building society or contact centre is a plus. Experience may also come from retail, food & beverage, guest services or health/care sectors, provided you demonstrate a passion for exceptional service and a willingness to go above and beyond.
Ability to work well alongside others, with a ‘one‑team’ mindset. Fast reaction during busy periods and strong time‑management to handle diverse customer enquiries. Desire to grow, adapt and change while accommodating business needs and priorities.
What Is In It For You?
We are recruiting a permanent full‑time position working 36 hours per week at the Bristol Branch, with the option to work part‑time. Salary is £25,500 per annum, plus a benefits package that includes:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, increasing to 30 days after five years
- Holiday trading scheme to buy or sell additional annual leave days
- Generous employer‑matched pension contributions – up to 10% per annum
- Health and well‑being benefits: Employee Assistance Programme, online discount platform for retailers, entertainment, eating out, and travel
- Three paid volunteering days per year to support charities
- Colleague mortgage and savings accounts, plus various discount schemes
- Commitment to training and development
- Private medical insurance for all colleagues
- Salary sacrifice scheme for hybrid/electric cars
Why Join Skipton Building Society?
Skipton is the fourth biggest building society in the UK, a mutual organisation owned by members. We value diversity and want our colleagues to reflect our membership. Our purpose is to help people buy homes, save for life ahead and support long‑term financial wellbeing. Skipton is a great place to work; you can take the next step toward a better future with us.
Customer Service Consultant in Bristol employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing exceptional service, which is key for a Customer Service Consultant.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Consultant in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've engaged with customers and provided exceptional service, so share specific examples that demonstrate your skills.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use similar language and phrases to show us you understand the role and how you fit into our team.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and why you want to join us at Skipton Building Society.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Skipton Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Consultant role. Familiarise yourself with the key responsibilities, such as engaging with customers and providing tailored solutions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially those related to customer service scenarios. Prepare examples from your past experiences where you've gone above and beyond for a customer or resolved an issue effectively. This will showcase your skills and experience in a practical way.
✨Showcase Your People Skills
As a Customer Service Consultant, your ability to connect with people is crucial. During the interview, highlight your interpersonal skills and provide examples of how you've successfully engaged with customers in previous roles. Remember, it's all about making a positive first impression!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.