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- Tasks: Lead and inspire a team to deliver exceptional customer service across multiple branches.
- Company: Join Skipton Building Society, a community-focused organisation dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary of up to £51,000 and opportunities for professional development.
- Why this job: Make a real impact in your community while helping customers achieve their financial goals.
- Qualifications: Proven leadership experience in a customer-facing role; passion for people and great communication skills.
- Other info: This is a hands-on role with flexible working hours from Monday to Saturday.
The predicted salary is between 40800 - 61200 £ per year.
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Hours:
This is a permanent position working 36 hours across Monday to Saturday to support operating hours.
Salary:
£51,000 Per Annum
Closing Date:
Sun, 13 Jul 2025
Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart.
We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our multisite branches of Burnley and Colne.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Together, you can help us build a better Society!
What You Will Be Doing as a Branch Manager
The Branch Manager will lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance.
Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one to ones, and clear objectives that link to the branch plan.
This is a key role that calls for exceptional people skills and proven leadership experience, and in return we will provide you with the development opportunities you need to make a real difference to your team and our customers.
The Branch Manager will lead from the front and by example – this is a hands-on role where interaction with customers is a day-to-day part of the role including serving customers and undertaking ‘My Review’ appointments.
What Do We Need From You?
You’ll be an accomplished leader, with experience in a management role in a customer facing environment. This will be coupled with
You don’t need to be an expert in financial services, while it would help, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.
What Is In It For You?
The role of Branch Manager is a permanent position with a salary of up to £51,000 per annum dependent on skills and experience. The role will be working 36 hours across Monday to Saturday to support operating hours.
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Branch Leader - Multisite employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Leader - Multisite
✨Tip Number 1
Familiarise yourself with Skipton Building Society's values and mission. Understanding their commitment to customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Skipton Building Society. They can provide valuable insights into the company culture and expectations for the Branch Leader role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to deliver exceptional customer service. Tailoring these stories to reflect the responsibilities outlined in the job description will make a strong impression.
✨Tip Number 4
Showcase your understanding of the balance between in-branch and online customer service. Discussing how you can enhance both experiences will highlight your strategic thinking and adaptability, key traits for the Branch Leader position.
We think you need these skills to ace Branch Leader - Multisite
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Branch Leader at Skipton Building Society. Highlight your leadership experience and customer service skills in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your management experience in customer-facing roles and any achievements related to team performance and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Use specific examples from your past experiences to demonstrate how you can inspire a team and drive performance.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Skipton Building Society
✨Showcase Your Leadership Skills
As a Branch Leader, you'll need to demonstrate your ability to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or driven performance.
✨Emphasise Customer-Centric Approach
Since the role focuses on delivering exceptional customer service, be ready to discuss how you prioritise customer needs. Share specific instances where you've gone above and beyond to ensure customer satisfaction.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you manage stakeholder relationships and communicate with your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of potential challenges you might face as a Branch Manager and how you would address them.