Branch Leader - Multisite

This is a permanent position working 36 hours across Monday to Saturday to support operating hours.

Salary: £51,000 Per Annum

Closing Date: Sun, 13 Jul 2025

Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our multisite branches of Burnley and Colne.

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!

What You Will Be Doing As a Branch Manager:

• The Branch Manager will lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers.
• We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance.
• Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers.
• You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one to ones, and clear objectives that link to the branch plan.
• This is a key role that calls for exceptional people skills and proven leadership experience, and in return we will provide you with the development opportunities you need to make a real difference to your team and our customers.
• The Branch Manager will lead from the front and by example – this is a hands-on role where interaction with customers is a day-to-day part of the role including serving customers and undertaking ‘My Review’ appointments.

What Do We Need From You?

• You’ll be an accomplished leader, with experience in a management role in a customer facing environment.
• This will be coupled with a proven record of delivering great customer service and outcomes.
• Effective communication and time management.
• A passion and genuine interest in people – with an understanding and acknowledgement of the diversity of customers and colleagues alike.
• The ability to take an entrepreneurial approach to maximising business opportunities.
• Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.
• You don’t need to be an expert in financial services, while it would help, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

What Is In It For You?

The role of Branch Manager is a permanent position with a salary of up to £51,000 per annum dependent on skills and experience. The role will be working 36 hours across Monday to Saturday to support operating hours.