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For Companies At a Glance
- Tasks: Welcome customers, understand their needs, and provide tailored solutions.
- Company: Join a supportive team in a dynamic banking environment.
- Benefits: Enjoy a competitive salary, generous leave, and great perks.
- Other info: Opportunities for growth and development in a collaborative setting.
- Why this job: Make a real difference by helping customers every day.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25500 - 25500 £ per year.
This role is for a permanent position working full time 36 hours per week to support branch operating hours. Salary £25,500 Per Annum.
What Will You Be Doing As A Customer Consultant
- Be the First Point of Contact: warmly welcome customers, both in-branch and over the phone, ensuring their first interaction is positive.
- Engage and Understand: ask insightful questions to uncover and understand customers’ needs, providing tailored solutions.
- Listen and Tailor Solutions: listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs.
- Proactive Outreach: reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: use internal systems to keep customer records up-to-date and accurate, with a focus on supporting vulnerable customers.
- Adhere to Policies: understand and adhere to our policies, standards, and controls, drawing on comprehensive training and coaching.
What Do We Need From You
- Previous experience interacting with customers, especially in banking, building society, or contact centre environments. Experience may include retail, food & beverage, guest services, or health/care sectors; a passion for delivering exceptional service is essential.
- The ability to work well alongside others, with a one-team mindset.
- Excellent time-management and the ability to react quickly when the day gets busy.
- The desire and ability to grow, adapt and change while accommodating business needs and priorities.
What Is In It For You
- We are recruiting a permanent full-time role (36 hours per week) to support branch operating hours. The salary for this role is £25,500 per annum plus a range of benefits which includes:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and up to 30 days after 5 years of service
- Holiday trading scheme allowing purchase and sale of additional annual leave days
- Generous employer-matched pension contributions – up to 10% per annum
- Access to a benefits portal (Employee Assistance Programme, online employee discount platform)
- Three paid volunteering days per year for charity initiatives
- Colleague mortgage and savings accounts, and a host of colleague discount schemes
- A commitment to training and development
- Private medical insurance for all colleagues
- Salary Sacrifice Scheme for hybrid/electric cars
Customer Consultant in Bradford employer: Skipton Building Society
Contact Detail:
Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Bradford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident and prepared to showcase your ability to provide tailored solutions.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your passion for exceptional service and your ability to listen and tailor solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Consultant in Bradford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve interacted with customers, especially in banking or similar environments, as this will catch our eye!
Showcase Your Skills: We’re looking for someone who can listen and provide tailored solutions. Use your application to demonstrate how you’ve done this in the past. Share specific examples that showcase your problem-solving skills and ability to adapt.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Skipton Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Consultant does. Familiarise yourself with the key responsibilities like engaging with customers and tailoring solutions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully interacted with customers. Highlight situations where you listened to their needs and provided tailored solutions. This will show that you have the passion for delivering exceptional service that they’re looking for.
✨Practice Active Listening
During the interview, practice active listening. When asked questions, take a moment to think before responding. This not only shows that you value the interviewer’s input but also reflects the listening skills essential for a Customer Consultant.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think about potential challenges you might face and how you would address them. This will demonstrate your problem-solving abilities and readiness to adapt in a busy environment.