Platform Manager - Identity in Skipton

We're looking for a Platform Manager – Identity to help shape and evolve one of the most critical technology capabilities within Skipton. Identity sits at the heart of everything we do. It enables colleagues to work securely, protects our members, supports digital experiences and provides the foundations for trusted access across the organisation. As our Platform Manager for Identity, you'll play a pivotal role in ensuring these services remain secure, resilient and ready for the future.

This is an exciting opportunity to combine leadership, strategy and technology. You'll lead a multidisciplinary engineering team, define the future direction of the Identity platform and drive improvements that create value for both colleagues and members. From modernising capabilities and strengthening security to improving reliability and delivery performance, you'll help shape how Identity supports Skipton's wider technology transformation.

If you're passionate about technology leadership, building high-performing teams and creating secure, scalable platforms that make a real difference, we'd love to hear from you.

At Skipton, we're founded on fairness. We exist to do right by our members and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You'll Do

Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine.

As Platform Manager for Identity, you'll be responsible for the vision, performance and continuous evolution of our Identity platform, ensuring it delivers secure, reliable and scalable services that support both current and future business needs. Your responsibilities will include:

• Defining and evolving the Identity platform roadmap, aligned to business priorities and wider technology strategy.
• Leading and developing a multidisciplinary engineering team, creating an environment where people can learn, grow and perform at their best.
• Driving continuous improvement across delivery, reliability, quality and platform performance.
• Owning platform priorities and making informed decisions that balance customer outcomes, technical evolution and operational stability.
• Ensuring the platform operates securely and effectively whilst meeting regulatory, risk and compliance requirements.
• Managing operational performance, reducing service disruption and improving resilience across Identity services.
• Building strong relationships with engineering, architecture, security and business teams to maximise platform value.

What You'll Need

We're looking for someone who enjoys leading teams, solving complex challenges and creating technology platforms that deliver meaningful outcomes:

• Experience leading platform, engineering or technology teams within a complex environment.
• Strong leadership and coaching skills, with a proven ability to develop high-performing teams.
• Experience defining technology roadmaps and aligning delivery to strategic objectives.
• Strong stakeholder management skills, with the ability to influence colleagues at all levels.
• Experience working within Agile and iterative delivery environments.
• Knowledge of risk management, governance, compliance and audit requirements.
• A passion for continuous improvement, operational excellence and delivering value to customers and colleagues.

What Success Looks Like

Success in this role is measured by the value, reliability and outcomes delivered through the Identity platform:

• Build a clear and compelling vision for the future of the Identity platform.
• Deliver a reliable, secure and scalable platform that supports business growth.
• Improve operational performance, resilience and service quality.
• Create high-performing engineering teams that are engaged, collaborative and empowered.
• Deliver measurable improvements in flow, quality and customer outcomes.
• Strengthen the platform's security, compliance and governance posture.

What's In It For You?

Your work matters. And the way we reward you matters, too. At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference:

• Annual discretionary bonus scheme
• 25 days standard annual leave plus bank holidays, rising by one day per year of service to a maximum of 30 days
• Matching employer pension contribution of up to 10%
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance
• Health and wellbeing app
• Volunteering opportunities
• Cycle to work scheme
• Discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys and IKEA

About Skipton

We're here to make life better for our members. Our story began in 1853 in Skipton, North Yorkshire. Today, you'll find us across England and Scotland, from Aberdeen to Plymouth. We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too.

It all means that life at Skipton is more exciting than you imagine.

Life at Skipton

Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine. We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone. We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

Hybrid Working

We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.

Wellbeing

It's not just our members who are important to us. You are, too. Lots of organisations talk about wellbeing, but they don't always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it. Wellbeing isn't just one thing. It's about feeling good, having energy and being able to be yourself and perform at your best. That's why we offer help for your mental and physical health across five key areas.

What's more, it's help that you can actually use too, not just read about.

Apply Now

Sounds like you? Then apply now. You don't need to tick every box. We look for people who care about our members and who want to grow at the same time. The rest can follow.

Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.

If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk.