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- Tasks: Engage customers on TikTok and respond to queries for an unforgettable experience.
- Company: Join Skinnydip, a vibrant lifestyle brand based in Camden Town.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a rapidly growing brand while showcasing your TikTok skills and customer service flair.
- Qualifications: Enthusiasm, excellent communication, and a proactive attitude are key; no prior experience required.
- Other info: Work in a fun, fast-paced team and embrace new challenges daily.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a passionate TikTok & Customer Experience Ambassador to help continue driving Skinnydip forward! The role is based at our head office in Camden Town. The ideal candidate will need to be highly enthusiastic and engaging and ready to offer our customers a fantastic experience and service. The role is split into two with half of the time spent hosting our TikTok lives and the other half spent responding to customer queries. If you are a driven and motivated individual up for the challenge of working within a rapidly growing lifestyle brand, then this is the role for you.
As TikTok & Customer Experience Ambassador, you are expected to be:
- Engaging and enthusiastic.
- Highly driven and able to work under pressure to meet deadlines.
- Exceptional attention to detail and organisation skills.
- Excellent communication skills.
- Enthusiastic, self-confident and self-motivated.
- Ability to work on an individual level as well as in a team environment.
- Proactive with problem-solving skills.
- Willing to adapt and take on new challenges and driven to continually improve.
- A degree of entrepreneurialism.
Your responsibilities include, but are not limited to:
- Hosting TikTok lives.
- Responding to customer queries.
- Providing a memorable and positive experience for all customers.
- Reporting to our customer service manager daily.
- Reporting to our TikTok manager daily.
- Assisting the team with any additional tasks to ensure response times are met.
TikTok and Customer Service Ambassador employer: Skinnydip London
Contact Detail:
Skinnydip London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok and Customer Service Ambassador
✨Tip Number 1
Familiarise yourself with TikTok trends and popular content styles. This will not only help you during the live sessions but also show your potential employers that you're genuinely engaged with the platform.
✨Tip Number 2
Practice your communication skills by engaging with customers on social media. Responding to comments and messages can help you develop a friendly and approachable online persona, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of creative ways to handle customer queries. Prepare examples of how you've successfully resolved issues in the past to demonstrate your proactive approach.
✨Tip Number 4
Network with current employees or others in the industry to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace TikTok and Customer Service Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and social media, particularly TikTok. Showcase any previous roles where you engaged with customers or created content.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've successfully engaged with customers or created engaging content on social media platforms.
Showcase Your TikTok Skills: If you have a TikTok account, consider including a link to it in your application. Highlight any successful videos or campaigns you've been part of, demonstrating your ability to engage an audience.
Prepare for Potential Questions: Think about how you would respond to customer queries and challenges in a fast-paced environment. Be ready to discuss your problem-solving skills and how you can contribute to creating a positive customer experience.
How to prepare for a job interview at Skinnydip London
✨Show Your Enthusiasm
As a TikTok & Customer Experience Ambassador, your passion for the brand and role is crucial. Make sure to express your excitement about working with Skinnydip and how you can contribute to their mission during the interview.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, prepare to showcase your ability to engage with customers effectively. You might want to practice answering common customer queries or even role-play scenarios to highlight your skills.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to adapt, which are essential traits for this position.
✨Familiarise Yourself with TikTok Trends
Since part of the role involves hosting TikTok lives, it’s beneficial to be up-to-date with current trends and popular content on the platform. Bring some ideas to the table that could enhance engagement during your live sessions.
