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- Tasks: Host TikTok lives and respond to customer queries daily.
- Company: Join Skinnydip, a vibrant lifestyle brand based in Camden Town.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a fun team that values enthusiasm and customer experience.
- Qualifications: Must be engaging, driven, and possess excellent communication skills.
- Other info: Ideal for those looking to blend social media with customer service.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a passionate TikTok & Customer Experience Ambassador to help continue driving Skinnydip forward! The role is based at our head office in Camden Town. The ideal candidate will need to be highly enthusiastic and engaging and ready to offer our customers a fantastic experience and service. The role is split into two with half of the time spent hosting our TikTok lives and the other half spent responding to customer queries.
If you are a driven and motivated individual up for the challenge of working within a rapidly growing lifestyle brand, then this is the role for you.
As TikTok & Customer Experience Ambassador, you are expected to be:
- Engaging and enthusiastic.
- Highly driven and able to work under pressure to meet deadlines.
- Exceptional attention to detail and organisation skills.
- Excellent communication skills.
- Enthusiastic, self-confident and self-motivated.
- Ability to work on an individual level as well as in a team environment.
- Proactive with problem-solving skills.
- Willing to adapt and take on new challenges and driven to continually improve.
- A degree of entrepreneurialism.
Your responsibilities include, but are not limited to:
- Hosting TikTok lives.
- Responding to customer queries.
- Providing a memorable and positive experience for all customers.
- Reporting to our customer service manager daily.
- Reporting to our TikTok manager daily.
- Assisting the team with any additional tasks to ensure response times are met.
TikTok and Customer Service Ambassador employer: Skinnydip London
Contact Detail:
Skinnydip London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok and Customer Service Ambassador
✨Tip Number 1
Familiarise yourself with Skinnydip's brand and products. Understanding their style and ethos will help you engage authentically during TikTok lives and when responding to customer queries.
✨Tip Number 2
Showcase your TikTok skills! Create a few short videos that highlight your personality and creativity, as this will demonstrate your ability to connect with the audience and keep them engaged.
✨Tip Number 3
Prepare for potential customer queries by researching common questions and concerns in the lifestyle brand sector. This will help you respond quickly and effectively, showcasing your problem-solving skills.
✨Tip Number 4
Network with current employees or follow Skinnydip on social media. Engaging with their content can give you insights into the company culture and help you tailor your approach during interviews.
We think you need these skills to ace TikTok and Customer Service Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and social media. Emphasise any previous roles where you engaged with customers or created content for platforms like TikTok.
Craft a Compelling Cover Letter: In your cover letter, express your passion for TikTok and customer service. Share specific examples of how you've successfully engaged with customers or created engaging content, showcasing your enthusiasm for the role.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that demonstrates your ability to communicate effectively. This could be through a short anecdote or a summary of your communication style.
Highlight Your Problem-Solving Abilities: Provide examples in your application of how you've proactively solved problems in past roles. This will demonstrate your ability to adapt and take on challenges, which is crucial for the TikTok & Customer Experience Ambassador position.
How to prepare for a job interview at Skinnydip London
✨Show Your Enthusiasm
As a TikTok & Customer Experience Ambassador, your passion for the brand and its products is crucial. Make sure to express your excitement about the role and how you can contribute to the company's growth during the interview.
✨Demonstrate Communication Skills
Since you'll be engaging with customers and hosting TikTok lives, it's essential to showcase your excellent communication skills. Practice clear and confident speaking, and be ready to discuss how you've effectively communicated in past roles.
✨Prepare for Problem-Solving Scenarios
The role requires proactive problem-solving skills. Be prepared to discuss specific examples of challenges you've faced in previous jobs and how you resolved them. This will demonstrate your ability to think on your feet and adapt to new situations.
✨Familiarise Yourself with TikTok Trends
Since a significant part of the job involves hosting TikTok lives, it's beneficial to be up-to-date with current trends and popular content on the platform. Mention any relevant experience or ideas you have for engaging TikTok content during the interview.
