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- Tasks: Help customers have an amazing experience while learning about our products and store operations.
- Company: Join Skinnydip, a vibrant brand known for its trendy products and customer-centric approach.
- Benefits: Enjoy flexible shifts, gain valuable retail experience, and be part of a fun team culture.
- Why this job: This role offers hands-on experience in retail and the chance to connect with customers daily.
- Qualifications: Looking for friendly, team-oriented individuals who are eager to learn and provide top-notch service.
- Other info: Experience with Shopify is a plus, and we value diversity and inclusivity in our workplace.
About the Company
The Store & Customer service representative is responsible for ensuring that our customers have a fantastic experience in store. They will be trained to be an expert in our products so they can offer genuine, informed and impartial advice to our customers in store. They will have opportunities to learn about all aspects of the store from stock management to our online platform.
About the Role
Your responsibilities include, but are not limited to:
- Maintaining immaculate visual standards
- Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors
- Delivering exceptional customer service
- Processing deliveries and managing stock rotation
- Keeping up-to-date with Skinnydip products and services
- Processing payments on the till
- Dealing with customer refunds and exchanges
- Keeping up to date with new product areas and promotions
- Replenishing the stands
- Keeping the store tidy & clean
Online Customer Service
- Communicating with customers across different platforms including email, live chat
- Assisting with sales, refunds and logistic issues
As a Store and Customer Service Representative, you are expected to be:
- Warm, friendly and engaging
- Committed to high quality customer service
- Team players and ready to get stuck in
- Keen to learn and will to take on new challenges
- Passionate about maintaining high in store standards
- Capable of making fast paced decisions
- A strong communicator, effectively communicating both verbally and in written
- Confidence in navigating multiple I.T systems
- Passionate about the brand
- Available to work flexible to work shifts when necessary
- Experience using Shopify in the past
Pay range and compensation package
This position is a 30 hour role based in our Camden store location.
Equal Opportunity Statement
Include a statement on commitment to diversity and inclusivity.
How to apply:
Please email your CV to:
Store and Customer Service Representative employer: Skinnydip London
Contact Detail:
Skinnydip London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store and Customer Service Representative
✨Tip Number 1
Familiarize yourself with Skinnydip's products and services before your interview. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Think about how you would handle various customer inquiries or complaints, as this is crucial for the role.
✨Tip Number 3
Be prepared to discuss your experience with I.T systems, especially Shopify. Highlight any relevant experience you have that demonstrates your ability to navigate technology effectively.
✨Tip Number 4
Show your enthusiasm for maintaining high store standards. Think of examples from your past experiences where you went above and beyond to create a positive environment for customers.
We think you need these skills to ace Store and Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Store and Customer Service Representative position. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the responsibilities mentioned, such as customer service experience, teamwork, and familiarity with I.T systems like Shopify.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the Skinnydip brand. Mention specific examples of how you have gone above and beyond for customers in previous roles.
Highlight Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work shifts in your application. This shows your commitment to the role and the company.
How to prepare for a job interview at Skinnydip London
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond for customers, as this aligns perfectly with the company's values.
✨Demonstrate Product Knowledge
Familiarize yourself with Skinnydip's products and services before the interview. Being able to discuss their offerings and how you can help customers with informed advice will show that you're serious about the role.
✨Highlight Teamwork Skills
Since the role requires being a team player, prepare to discuss instances where you've successfully collaborated with others. Emphasize your willingness to support colleagues and contribute to a positive store environment.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess your ability to make quick decisions in a busy retail environment. Think of examples where you've had to think on your feet and how you handled those situations effectively.
