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- Tasks: Provide friendly support via email and social media, resolving customer inquiries and issues.
- Company: Join Skinnify, a fast-growing brand reinventing fitness with innovative clothing.
- Benefits: Fully remote work, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience and help shape our brand's future.
- Qualifications: Experience in e-commerce support and strong communication skills required.
- Other info: Rated 5/5 on Glassdoor, join a team that values innovation and fun.
The predicted salary is between 28800 - 43200 £ per year.
We're looking for a customer-focused, empathetic Customer Support Specialist to join Skinnify and help us deliver an outstanding experience at every touchpoint. You'll be the direct link between our brand and our customers, solving problems, answering questions, and making sure every customer feels understood, supported, and confident in their purchase.
About Skinnify: At Skinnify, we're reinventing fitness by integrating resistance into everyday clothing. In just three years, we've grown from 0 to 150,000+ customers and we're just getting started.
Now, we're looking for a full-time Customer Support Specialist (40 hours/week) to deliver exceptional customer experiences – someone who can handle inquiries, resolve issues efficiently, and build strong relationships with our community.
Tasks- Provide friendly, clear, and solution-oriented support via email
- Handle order-related concerns such as shipping delays, returns, exchanges, sizing, and product inquiries
- Investigate cases including missing items, disputes, and defective products, and document them thoroughly
- Communicate professionally and empathetically, even in challenging situations, while following company policies
- Respond to customer messages and comments on Instagram, TikTok, and Facebook in a brand-aligned tone
- Identify recurring issues and suggest improvements to processes and FAQs
- Manage multiple support tickets efficiently and ensure timely follow-ups
- Continuously improve response quality based on feedback and training
- Experience in e-commerce customer support (orders, shipping, returns, payments, sizing)
- Strong written communication skills that are clear, friendly, and professional
- High emotional intelligence and empathy, especially when handling customer concerns
- Confidence in managing social media interactions professionally
- Ability to work independently while collaborating with a team
- Strong organizational skills and attention to detail
- Ability to handle multiple conversations without compromising quality
- Deep knowledge of Shopify is a must
- Work on Your Terms – Fully remote with flexible hours
- Join a Hyper-Growth Brand – 150,000+ customers in just 3 years
- Make a Real Impact – Your work directly shapes customer experience and brand growth
- Take Ownership – Your ideas and improvements matter
- Learn & Grow Fast – Work with experienced marketers and creatives
- Loved by the Team – Rated 5/5 on Glassdoor
- Innovation – We create groundbreaking fitness clothing with built-in resistance
- Effectiveness – Every step helps burn calories and build strength
- Accessibility – Fitness for everyone, even the busiest lifestyles
- Fun – Movement should feel effortless and enjoyable
- Quality – Durable, reliable, and made to last
If you love helping people, enjoy e-commerce, and want to be part of a fast-growing brand redefining fitness, we'd love to hear from you.
Customer Support Specialist (E-Commerce & Social Media) | Remote in Wigan employer: Skinnify
Contact Detail:
Skinnify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (E-Commerce & Social Media) | Remote in Wigan
✨Tip Number 1
Get to know Skinnify! Watch the company video and understand their values. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, role-play common scenarios with a friend. This will boost your confidence and help you respond empathetically and clearly.
✨Tip Number 3
Show off your social media savvy! Be ready to discuss how you'd handle customer interactions on platforms like Instagram and TikTok. Highlight any past experiences where you've successfully managed online conversations.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you're serious about joining the Skinnify team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Support Specialist (E-Commerce & Social Media) | Remote in Wigan
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer support, especially in e-commerce. We want to see how you've made customers feel understood and supported in your previous roles.
Be Clear and Friendly: Your written communication skills are key! Use a friendly tone and keep your language clear and professional. Remember, we’re looking for someone who can communicate effectively, even in tricky situations.
Demonstrate Empathy: Share examples of how you've handled customer concerns with empathy and emotional intelligence. We love seeing candidates who can connect with customers on a personal level!
Apply Through Our Website: Don’t forget to apply through our website! It only takes a few minutes to complete the application, and we can't wait to see what you bring to the table.
How to prepare for a job interview at Skinnify
✨Know the Brand Inside Out
Before your interview, take some time to research Skinnify and its products. Understand their mission, values, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Empathy
As a Customer Support Specialist, empathy is key. Prepare examples from your past experiences where you successfully handled customer concerns with understanding and care. This will demonstrate your ability to connect with customers and resolve issues effectively.
✨Familiarise Yourself with E-Commerce Tools
Since the role requires knowledge of Shopify, make sure you're comfortable navigating it. If you have experience with similar platforms, be ready to discuss how you've used them to enhance customer support. This will highlight your technical skills and readiness for the role.
✨Practice Clear Communication
In this role, you'll need to communicate clearly and professionally, especially on social media. Practice articulating your thoughts in a friendly yet concise manner. You might even want to prepare responses to common customer inquiries to showcase your communication style during the interview.