At a Glance
- Tasks: Lead daily operations of a dynamic healthcare clinic and enhance patient care.
- Company: Join Dr.Dropin, a pioneering healthcare provider transforming access to care in the UK.
- Benefits: Enjoy a competitive salary, 25 days leave, and complimentary dermatology care.
- Other info: Flexible working options and opportunities for professional growth await you.
- Why this job: Be part of a team redefining healthcare and make a real impact on patient lives.
- Qualifications: Experience in healthcare operations and strong leadership skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer visa sponsorship to candidates for this role.
Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Directly reporting to: Dr James Denny
About the Role: We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement. The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways.
Key Responsibilities:
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line manage reception, administration, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
Person Specification:
Essential:
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability.
Desirable:
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
What We Offer:
- Competitive salary and pension contributions.
- 25 days annual leave, your birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- A collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points:
- The role is full-time (37.5 hours per week).
- The position is primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required.
- Six-month probation period.
Manager, Performance Management in London employer: skindoc
Dr.Dropin is an innovative healthcare provider redefining patient access to care in the UK, offering a collaborative and dynamic work environment that prioritises patient-centred values. As a Clinic Manager based in Fulham, you will enjoy competitive salary packages, generous annual leave, and opportunities for professional growth within a supportive team dedicated to delivering high-quality healthcare services. Join us in making a meaningful impact on the future of healthcare while benefiting from a culture that fosters collaboration, integrity, and forward-thinking solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Performance Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Dr.Dropin or skindoc. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We’re all about patient care and collaboration, so think of examples from your past that showcase these qualities. Show us you’re a perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you on our radar. Plus, it’s just good manners!
✨Tip Number 4
Be ready to demonstrate your operational skills during the interview. We want to see how you handle challenges and improve processes. Bring along some ideas on how you could enhance our clinic operations!
We think you need these skills to ace Manager, Performance Management in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinic Manager role. Highlight your relevant experience in healthcare operations and team management, and show us how you align with our values of patient care and collaboration.
Showcase Your Problem-Solving Skills:In your application, give us examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a fast-paced environment like ours.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know what makes you passionate about healthcare!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at skindoc
✨Know the Company Inside Out
Before your interview, take some time to research Dr.Dropin and skindoc. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Highlight your problem-solving skills and how you've handled challenges in a healthcare setting.
✨Align with Their Values
Dr.Dropin and skindoc value patient care, collaboration, integrity, and innovation. Think about how your personal values align with theirs and be ready to discuss this during the interview. Share specific instances where you've embodied these values in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your operational management skills. Practice responding to questions about handling complaints, managing staffing issues, or ensuring compliance with healthcare regulations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
