At a Glance
- Tasks: Lead daily operations of a dynamic healthcare clinic and enhance patient care.
- Company: Join Dr.Dropin, a pioneering healthcare provider transforming access to care in the UK.
- Benefits: Enjoy a competitive salary, 25 days leave, and complimentary dermatology care.
- Other info: Flexible working options and opportunities for professional growth await you.
- Why this job: Be part of a forward-thinking team redefining private healthcare and make a real impact.
- Qualifications: Experience in healthcare operations and strong leadership skills are essential.
The predicted salary is between 45000 - 50000 € per year.
We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer visa sponsorship to candidates for this role.
Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Directly reporting to: Dr James Denny
About the Role: We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement. The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways.
Key Responsibilities:
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line manage reception, administration, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
Person Specification:
Essential:
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability.
Desirable:
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
What We Offer:
- Competitive salary and pension contributions.
- 25 days annual leave, your birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- A collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points:
- The role is full-time (37.5 hours per week).
- The position is primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required.
- Six-month probation period.
CQC Aesthetic Clinic Manager in London employer: skindoc
Dr.Dropin and skindoc offer a dynamic and patient-focused work environment, where employees are empowered to make a real impact in redefining healthcare services. With competitive salaries, generous annual leave, and opportunities for professional growth within a collaborative multidisciplinary team, this role in Fulham provides a unique chance to be part of an innovative healthcare model that prioritises quality care and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land CQC Aesthetic Clinic Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Dr.Dropin or skindoc. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Show off your passion for patient care! When you get the chance to meet potential employers, share your thoughts on how you can contribute to redefining healthcare services. Let them see your enthusiasm and commitment to making a difference.
✨Tip Number 3
Be ready for a hands-on interview! If you land an interview, expect to discuss real-life scenarios and how you'd handle them. Brush up on your operational problem-solving skills and be prepared to showcase your leadership style.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our innovative team at Dr.Dropin and skindoc. Don’t miss out on this opportunity!
We think you need these skills to ace CQC Aesthetic Clinic Manager in London
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your passion for patient-centred care shine through. We want to see how you align with our values and your commitment to making healthcare accessible and effective for everyone.
Tailor Your Experience:Make sure to highlight your relevant experience in healthcare operations or clinic management. We’re looking for someone who can demonstrate their organisational skills and operational leadership, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key skills and experiences stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at skindoc
✨Know Your Stuff
Make sure you’re well-versed in the specifics of clinic management and healthcare operations. Brush up on your knowledge about CQC standards, governance, and compliance, as these are crucial for the role. Familiarity with Dr.Dropin and skindoc’s mission will show your genuine interest.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and leading operational improvements. Think about times when you’ve successfully handled challenges or improved processes in a healthcare setting. This will demonstrate your capability to take ownership and lead effectively.
✨Emphasise Patient-Centric Care
Since the role is all about patient care, be ready to discuss how you prioritise patient needs in your decision-making. Share any experiences where you’ve gone above and beyond to ensure quality care, as this aligns perfectly with the company’s values.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to clinic operations, such as handling complaints or managing staffing issues. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
