At a Glance
- Tasks: Lead daily operations of a cutting-edge aesthetic medical clinic and enhance patient care.
- Company: Join Dr.Dropin, a pioneering healthcare provider transforming access to medical services.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and complimentary dermatology care.
- Other info: Dynamic work environment with opportunities for growth and professional development.
- Why this job: Be part of a team redefining healthcare and make a real impact on patient experiences.
- Qualifications: Experience in healthcare operations and strong leadership skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer visa sponsorship to candidates for this role.
Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs.
Salary: £45,000 - £50,000 per year (depending on experience)
Employment Type: Full-time
Directly reporting to: Dr James Denny
About the Role: We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc. This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement. The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways.
Key Responsibilities:
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line manage reception, administration, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
Person Specification:
Essential:
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability.
Desirable:
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
What We Offer:
- Competitive salary and pension contributions.
- 25 days annual leave, your birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- A collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points:
- The role is full-time (37.5 hours per week).
- The position is primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required.
- Six-month probation period.
Clinic Manager - Aesthetic Medical Clinic in London employer: skindoc
Dr.Dropin and skindoc offer a dynamic and patient-focused work environment, where you can play a pivotal role in transforming healthcare services in the UK. With competitive salaries, generous leave policies, and opportunities for professional growth, our collaborative culture fosters innovation and teamwork, making it an ideal place for those passionate about making a real impact in healthcare. Join us in redefining access to quality care while enjoying the benefits of working in a supportive and forward-thinking team based in Fulham.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager - Aesthetic Medical Clinic in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare industry. Attend events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be ready to showcase your skills! When you land that interview, come prepared with examples of how you've tackled challenges in previous roles. Highlight your experience in managing teams and improving operational efficiency – that's what they want to hear!
✨Tip Number 3
Don’t just wait for job postings! Reach out directly to clinics or companies you admire, like Dr.Dropin or skindoc. Express your interest in working with them and share how you can contribute to their mission. Sometimes, the best opportunities are created rather than found.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Clinic Manager - Aesthetic Medical Clinic in London
Some tips for your application 🫡
Show Your Passion for Healthcare:When writing your application, let your passion for healthcare shine through! We want to see how you align with our mission to redefine healthcare services. Share any relevant experiences that highlight your dedication to patient care.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Clinic Manager role. Highlight your experience in healthcare operations and team management, and don’t forget to mention any specific skills that match the job description. We love seeing candidates who take the time to personalise their applications!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dr.Dropin and skindoc!
How to prepare for a job interview at skindoc
✨Know Your Stuff
Make sure you’re well-versed in the specifics of clinic management and the unique challenges of the healthcare sector. Brush up on your knowledge about Dr.Dropin and skindoc, their values, and how they operate. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll be leading a team, so be prepared to discuss your previous experiences in managing teams. Share specific examples of how you've successfully led a team through challenges or improved operational efficiency. This will demonstrate your capability to handle the role.
✨Emphasise Patient-Centric Care
Since the role focuses heavily on patient care, be ready to talk about how you prioritise patient needs in your decision-making. Discuss any initiatives you've implemented in the past that improved patient satisfaction or streamlined patient journeys.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to clinic operations, such as handling complaints or managing staffing issues. Think through your responses ahead of time, focusing on your problem-solving skills and ability to remain calm under pressure.
