At a Glance
- Tasks: Lead daily operations of a dynamic healthcare clinic and enhance patient care.
- Company: Join Dr.Dropin, a pioneering healthcare provider transforming access to care in the UK.
- Benefits: Enjoy competitive salary, 25 days leave, birthday off, and complimentary dermatology care.
- Other info: Flexible working options and opportunities for professional growth await you.
- Why this job: Be part of a team redefining healthcare and make a real impact on patient experiences.
- Qualifications: Experience in healthcare operations and strong leadership skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future.
Job Role: Clinic Manager
Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs.
Salary: 45,000 - 50,000 per year (depending on experience)
Employment Type: Full-time
Directly reporting to: Dr James Denny
About the Role
- We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc.
- This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement.
- The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways.
- You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care.
- This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment.
- Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility.
Key Responsibilities
- Oversee day-to-day clinic operations across Fulham, Marylebone and digital services.
- Line manage reception, administration, HCA/nursing and virtual support staff.
- Support recruitment, onboarding, probation reviews and disciplinary processes.
- Manage rota coordination, staffing coverage and sickness monitoring.
- Coordinate incident management, complaints handling and governance follow-up.
- Support CQC readiness and maintenance of governance standards.
- Maintain governance trackers and mandatory training compliance.
- Support safeguarding, infection control, GDPR and risk assessment processes.
- Coordinate operational audits and support clinical audit cycles.
- Support digi-physical and teledermatology service delivery.
- Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives.
- Help improve systems, workflows and operational efficiency across services.
- The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed.
Person Specification
Essential
- Previous experience within healthcare operations or clinic management.
- Experience managing teams within healthcare or clinical environments.
- Excellent organisational, communication and leadership skills.
- Strong operational problem-solving ability and attention to detail.
- Calm, professional and capable under pressure.
- Digitally confident and comfortable using modern healthcare systems.
- Understanding of HR, governance, confidentiality and compliance standards.
- Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability.
Desirable
- Experience within private healthcare or NHS practice management.
- Experience working within multidisciplinary healthcare environments.
- Familiarity with telemedicine or digital healthcare services.
- Experience with Semble, Microsoft 365, G Suite or digital patient systems.
- Experience supporting operational scaling or service development.
- CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance.
What We Offer
- Competitive salary and pension contributions.
- 25 days annual leave, your birthday off, plus bank holidays.
- Complimentary dermatology care.
- Regular sponsored team social events.
- A collaborative multidisciplinary environment.
- Opportunities for growth, leadership and professional development.
- A role with real operational responsibility and impact.
Key Points
- The role is full-time (37.5 hours per week).
- The position is primarily site-based in Fulham with cross-site responsibilities.
- Some remote flexibility may be available depending on operational needs.
- Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required.
- Six-month probation period.
CQC Aesthetic Clinic Manager employer: skindoc
Dr.Dropin offers a dynamic and patient-focused work environment, where the Clinic Manager will play a pivotal role in transforming healthcare access in the UK. With competitive salaries, generous annual leave, and opportunities for professional growth within a collaborative multidisciplinary team, employees are empowered to make a meaningful impact on patient care. Located in Fulham and Marylebone, the company fosters a culture of innovation and integrity, ensuring that every team member is valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land CQC Aesthetic Clinic Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Dr.Dropin or skindoc. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for that interview! Research the company’s values and think about how your experience aligns with their mission to redefine healthcare. Be ready to share specific examples of how you've demonstrated care for patients and operational leadership.
✨Tip Number 3
Show off your digital skills! Since this role involves telemedicine and digital healthcare services, be sure to highlight any relevant tech experience you have. Familiarity with modern healthcare systems can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace CQC Aesthetic Clinic Manager
Some tips for your application 🫡
Show Your Passion for Healthcare:When writing your application, let your passion for healthcare shine through! We want to see how you align with our mission to redefine healthcare services. Share any relevant experiences that highlight your dedication to patient care.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Clinic Manager role. Highlight your experience in healthcare operations and team management, and don’t forget to mention any specific skills that match the job description. We love seeing candidates who take the time to tailor their applications!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at skindoc
✨Know the Company Inside Out
Before your interview, take some time to research Dr.Dropin and skindoc. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Highlight your problem-solving skills and how you've handled challenges in a healthcare setting.
✨Align with Their Values
Familiarise yourself with the company's core values: patient care, collaboration, integrity, and innovation. Be ready to discuss how your personal values align with theirs and provide specific examples of how you've embodied these values in your previous roles.
✨Prepare for Operational Scenarios
Expect questions about managing day-to-day operations, handling complaints, and ensuring compliance with healthcare standards. Think through potential scenarios you might face in this role and how you would approach them. This will demonstrate your readiness for the challenges of the position.
