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- Tasks: Welcome clients, manage bookings, and promote our amazing treatments.
- Company: Established skincare clinic with a friendly and professional atmosphere.
- Benefits: Competitive hourly wage, flexible part-time hours, and immediate start.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: 2+ years in a front-of-house role and excellent communication skills.
- Other info: Opportunity for growth and involvement in social media promotions.
The predicted salary is between 13 - 16 £ per hour.
We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers.
Responsibilities
- Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence.
- Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency.
- Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate.
- Actively engage with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings.
- Respond to emails promptly and professionally, handling client and internal enquiries efficiently.
- Collaborate with the clinic team to ensure smooth operations and exceptional customer service.
- Responsible for gathering client feedback on their experience and book their next service.
- Maintain all data documentation for treatments, services, products for clients and keep client files up to date and organised.
- Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness.
- Handle payments to the clinic by card, cash; keep record of financial transactions.
- Keep the reception and your whole department area clean and tidy.
- Assist with social media and monthly promotions.
- Assist with additional duties as needed to support the clinic team.
Requirements
- Minimum 2 years of experience in a front of house.
- Languages: English – Advanced
- Employment: Part-time
- Salary: from £13 hourly
- Starting time: Immediate start!
About Us
SKINCARE CLINIC: Based in Elstree & Borehamwood established more than 10 years ago, we are looking to expand our team and are seeking a laser skin therapist to work part time.
Clinic coordinator in Elstree employer: SKINCARE CLINIC
Contact Detail:
SKINCARE CLINIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic coordinator in Elstree
✨Tip Number 1
Get to know the clinic inside out! Familiarise yourself with all the treatments and services we offer. This way, when you chat with potential clients, you can confidently discuss our offerings and really sell the benefits.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of outbound calling, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to handle objections and convert leads into bookings.
✨Tip Number 3
Be proactive! Don’t wait for clients to come to you; reach out to warm leads and follow up on enquiries. A friendly reminder can go a long way in turning interest into appointments.
✨Tip Number 4
Show off your personality! When you’re the first point of contact, your vibe sets the tone for the client experience. Be warm, welcoming, and genuinely interested in helping clients feel their best.
We think you need these skills to ace Clinic coordinator in Elstree
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, this role is all about client interaction, so showing us how you connect with people is key.
Tailor Your Application: Make sure to tailor your CV and cover letter to the specific role of Clinic Coordinator. Highlight your relevant experience in front-of-house roles and any sales support you've done. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to highlight your achievements in previous roles. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows us you’re keen on joining our team at the clinic!
How to prepare for a job interview at SKINCARE CLINIC
✨Know the Clinic Inside Out
Before your interview, make sure you research the clinic thoroughly. Understand their services, treatments, and any current promotions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of outbound calling, practice handling objections and discussing treatments over the phone. You could role-play with a friend or family member to get comfortable with the conversation flow and to sound confident.
✨Showcase Your Client Care Experience
Be ready to share specific examples from your past roles where you provided excellent client care. Highlight situations where you turned a potential complaint into a positive experience, as this demonstrates your problem-solving skills and ability to engage with clients.
✨Prepare Questions for Them
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role, such as inquiries about team dynamics or how they measure success in client engagement. This shows you’re proactive and genuinely interested.
