At a Glance
- Tasks: Lead a passionate team to deliver exceptional skincare experiences and achieve sales targets.
- Company: Join Skin Rocks, a vibrant movement dedicated to demystifying skincare for everyone.
- Benefits: Enjoy 25 days annual leave, bonuses, discounts, and comprehensive training support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a positive, inclusive environment where your skincare passion can shine.
- Qualifications: Skincare enthusiast with a proven sales record and a knack for customer care.
The predicted salary is between 25933 - 31695 £ per year.
Skin Rocks is a movement.
A living, breathing, people-gathering energy that demystifies skincare so that everyone knows what to use and when to use it.
Our mission?
We are here to share science so that people understand why Skin Rocks and how to make theirs look and feel its best.
It’s honest, straightforward, jargon-free and refreshingly human.
It majors on positivity and accessibility and most importantly, truth.
As an educator, Skin Rocks is responsible for keeping faithful to the facts and making sure it always follows the unbreakable rule of Think Science.
So that means no maybe’s, shoulds or coulds.
The Role
We are looking for an experienced and dynamic Team Leader, reporting to the Regional Business Manager.
You will be skincare obsessed with a passion for delivering outstanding customer care and achieving sales targets.
As an expert in skincare, you will be able to talk confidently about the skin and recommend appropriate products for your customer.
You must be comfortable and confident with applying product onto customers faces and conducting on counter mini facials which you will receive training on.
Responsibilities
- Creating an exceptional experience for your customers, which is authentic and tailored to their personal needs.
- Performing on-counter services, including skin consultations and mini facials.
- Take part in on counter and in-store events.
- Counter administration including but not limited to; completing figures paperwork, checking emails and booking customer appointments.
- Ensuring the counter remains clean and presentable at all times.
- Assisting with visual merchandising.
- Ensuring the counter is set up for facial services.
- Replenishing stock as and when required.
- Completing the weekly sales report.
- Creating a fun and productive working environment.
Skillset and Experience
- A passion for skincare.
- Proven track record of achieving sales targets and delivering outstanding customer care.
- Understand the importance of and be able to build a loyal customer base.
- Self-motivated and results driven.
- High standards of grooming.
Employee Benefits
- 25 days annual leave, plus bank holidays and an extra day off to celebrate your birthday
- Annual Discretionary Bonus
- Contributory Pension Scheme
- Private Medical Membership
- Life Insurance
- Staff Discounts
- Enhanced Parental Leave Policies
- Training & Development Support
Full benefit details and eligibility criteria, available upon joining. Entitlements will be pro-rated for part time employees.
Skin Rocks Limited operates on a fully inclusive hiring policy, without exceptions. Our one prerequisite is that you are the best at what you do.
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Team Leader - John Lewis Cambridge employer: Skin Rocks
At Skin Rocks, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Cambridge. Our commitment to employee growth is reflected in our comprehensive training and development support, alongside generous benefits such as 25 days of annual leave, private medical membership, and a discretionary bonus. Join us to be part of a passionate team dedicated to demystifying skincare while enjoying a fun and productive environment that values authenticity and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - John Lewis Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Skin Rocks, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Skin Rocks!
We think you need these skills to ace Team Leader - John Lewis Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Skin Rocks, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Skin Rocks and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Skin Rocks that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Skin Rocks
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
