At a Glance
- Tasks: Lead and optimise operations, supply chain, and procurement for a growing skincare brand.
- Company: Join Skin Rocks Limited, a dynamic skincare company founded by Caroline Hirons.
- Benefits: Enjoy 25 days leave, bonuses, private medical, and flexible remote work options.
- Other info: Inclusive hiring policy with excellent career development opportunities.
- Why this job: Be part of an exciting growth phase and make a real impact in the beauty industry.
- Qualifications: 5+ years in operations or supply chain, ideally in beauty or e-commerce.
The predicted salary is between 60000 - 80000 € per year.
The Company Skin Rocks Limited, founded by Caroline Hirons, is a skincare company underpinned by education, authenticity, and authority. Team Skin Rocks is a powerhouse business with an ever-growing portfolio of projects and campaigns that celebrates and showcases every facet of skincare. We are at an exciting growth phase. This means we move at pace and systems and processes are still evolving, so our team needs to be agile and able to thrive in a start-up environment.
We are seeking an experienced, commercially focused Senior Operations & Procurement Manager to lead and optimise end-to-end business operations, including supply chain, logistics, inventory, fulfilment, and internal processes across D2C, B2B, and retail channels. Reporting into the Head of Merchandising, this role will also oversee procurement and supplier management for merchandise and packaging, ensuring cost efficiency, product quality, strong supplier partnerships, and ownership of the critical path for all non-skincare products.
Working cross-functionally with E-commerce, Customer Service, Marketing, and Finance, this role is critical to supporting Skin Rocks’ next phase of growth and operational scale.
Role Responsibilities
- Operations & 3PL Management
- Own the end-to-end relationship with the 3PL, overseeing warehousing, inventory control, and order fulfilment.
- Monitor warehouse and fulfilment costs, driving efficiency improvements.
- Anticipate future UK and international warehouse needs and proactively recommend improvements and scalable solutions.
- Ensure inventory accuracy, batch control, expiry management, and stocktakes.
- Fulfilment & Shipping Strategy
- Develop and optimise shipping and fulfilment strategy, balancing customer experience, cost, and scalability.
- Review courier, shipping, and packaging performance, including competitor benchmarking.
- Ensure outbound shipping updates are communicated effectively across the business.
- Evaluate packaging for sustainability, customer experience, cost, and compliance.
- Manage Professional channel fulfilment and demand planning.
- Supply Chain & Logistics
- Lead inbound and outbound freight for skincare, packaging, and merchandise.
- Coordinate with suppliers, warehouses, logistics partners, and retail customers to ensure timely, compliant deliveries.
- Secure cost-effective freight solutions while protecting product quality and lead times.
- Product & SKU Management
- Manage the full SKU lifecycle, including setup, changes, and discontinuations across all systems and channels.
- Ensure operational readiness for launches, reformulations, and packaging changes.
- Procurement & Project Management
- Own procurement for merchandise, packaging, and gift sets, delivering best value while maintaining brand standards.
- Manage supplier sourcing, negotiation, onboarding, and performance.
- Lead end-to-end development of merchandise and gift sets, from concept through delivery.
- Partner with Marketing, Design, E-commerce, and 3PL teams to deliver launches on time through effective critical path management.
- Manage purchase orders and supplier relationships.
- Shipping Materials & Collateral
- Maintain stock of all shipping materials and branded collateral.
- Continuously improve packaging functionality, presentation, cost, and sustainability.
- Team Management
- Lead, coach, and develop the Merchandising Coordinator.
- Anticipate and make recommendations for future team requirements to support ongoing business growth and scalability.
Experience and Qualifications
- 5+ years’ experience in operations, supply chain, logistics, or procurement, ideally in beauty, retail, or e-commerce.
- Experience scaling a DTC/omnichannel brand in the UK and internationally.
- Strong leadership and team management capability.
- Deep understanding of supply chain, fulfilment, and procurement.
Key Skills
- Strong organisational and project management skills with an attention to detail.
- Process optimisation and continuous improvement.
- Commercial awareness and negotiation skills.
- Excellent stakeholder management and communication.
- Analytical, data-driven decision making.
- Ability to adapt and thrive in a fast-paced, scaling business.
Skin Rocks operates on a fully inclusive hiring policy, without exceptions. Our one prerequisite is that you are the best at what you do.
Annual Basic Salary: Dependent on experience
Benefits:
- 25 days annual leave, plus an extra day off to celebrate your birthday
- Annual discretionary bonus
- Contributory pension scheme
- Private medical membership
- Life insurance
- Staff discounts
- Product allocation / gifting
- Enhanced parental leave policies
- Wellbeing support
- Optional remote Monday and Fridays (subject to business needs)
- Training & development support
Full benefit details and eligibility criteria, available upon joining.
To apply, please email your CV and covering letter to:
Senior Operations and Procurement Manager in London employer: Skin Rocks
Skin Rocks Limited is an exceptional employer that champions a dynamic and inclusive work culture, perfect for those looking to thrive in a fast-paced, start-up environment. With a strong focus on employee growth, we offer comprehensive training and development support, alongside generous benefits such as 25 days of annual leave, private medical membership, and enhanced parental leave policies. Join us in our exciting growth phase and be part of a team that values authenticity, education, and collaboration in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations and Procurement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially since Skin Rocks is all about education and authenticity. Tailor your answers to show how you fit into their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Skin Rocks team.
We think you need these skills to ace Senior Operations and Procurement Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Operations and Procurement Manager role. Highlight your experience in operations, supply chain, and procurement, especially in beauty or retail sectors.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about skincare and how your background makes you the perfect fit for our fast-paced environment. Be authentic and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to optimise processes and drive efficiency. Numbers speak volumes, so include metrics where possible to back up your claims.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Skin Rocks!
How to prepare for a job interview at Skin Rocks
✨Know Your Stuff
Before the interview, dive deep into Skin Rocks Limited and its mission. Understand their products, values, and recent projects. This will not only show your genuine interest but also help you align your experience with their goals.
✨Showcase Your Agility
Given the fast-paced environment at Skin Rocks, be ready to discuss how you've thrived in similar situations. Share specific examples of how you've adapted processes or led teams through change, highlighting your problem-solving skills.
✨Master the Numbers
As a Senior Operations & Procurement Manager, you'll need to demonstrate strong analytical skills. Be prepared to discuss metrics you've used to drive efficiency or cost savings in previous roles. Bring data-driven examples to the table!
✨Engage Cross-Functionally
This role requires collaboration across various departments. Think of instances where you've successfully worked with marketing, finance, or customer service. Highlight your communication skills and how you’ve built relationships to achieve common goals.
