At a Glance
- Tasks: Lead a skincare team, drive sales, and create amazing customer experiences.
- Company: Join Skin Rocks, a vibrant skincare movement at John Lewis Oxford Street.
- Benefits: Enjoy 25 days annual leave, private medical membership, and enhanced parental leave.
- Other info: Inclusive hiring policy; we want the best talent to shine!
- Why this job: Be a skincare expert and make a real difference in customers' lives.
- Qualifications: 2+ years in premium retail, strong sales record, and a passion for skincare.
The predicted salary is between 24300 - 29700 £ per year.
Skin Rocks is a movement. A living, breathing, people-gathering energy that demystifies skincare so that everyone knows what to use and when to use it.
Our mission? We are here to share science so that people understand why skin rocks and how to make theirs look and feel its best.
It’s honest, straightforward, jargon-free and refreshingly human. It majors on positivity and accessibility and most importantly, truth.
As an educator, Skin Rocks is responsible for keeping faithful to the facts and making sure it always follows the unbreakable rule of Think Science.
So that means no maybe’s, shoulds or coulds.
The Role
- Counter Manager – John Lewis and Partners Oxford Street, London
- Full time (35 hours)
We are looking for an experienced, dynamic and inspirational Counter Manager.
You will be working In John Lewis, focusing on driving our retail business.
You will be skincare obsessed with a passion for delivering outstanding customer care and achieving sales targets.
You will have total accountability for creating and executing your business plan to recruit and retain customers through strategic targeting, driving KPI’s through impactful in-store events and services, exceptional customer relationship management and oversee and develop a team member.
You will also excel in building collaborative relationships with the John Lewis team.
As an expert in skincare, you will be able to talk confidently about the skin and recommend appropriate products for your customer.
A confident personality is essential.
You must be comfortable and confident with applying product onto customers faces and conducting shop floor mini facials (Glow Boosters) which you will receive training on.
- Key Skills
- A passion for skincare.
- Previous premium retail experience of at least 2 years.
- Proven track record of achieving sales targets and delivering outstanding customer care.
- Developing, coaching and managing team members.
- Confident in completing weekly sales sheets and giving relevant feedback to line manager.
- Understand the importance of and be able to build a loyal customer base.
- Self-motivated and results driven.
- Be able to create an exceptional experience for your clients which is authentic and tailored to their personal needs.
- Be able to build collaborative relationships with both the in-stores teams and management.
- Perform in-store services (Skin consultations / mini facials).
- Take part in in-store events.
- Be a brand ambassador.
- High standards of grooming.
- 25 days annual leave, plus an extra day off to celebrate your birthday
- Contributory pension scheme
- Private medical membership
- Enhanced parental leave policies
- Full benefit details and eligibility criteria, available upon joining. Pro-rated for part time employees.
Skin Rocks operates on a fully inclusive hiring policy, without exceptions. Our one prerequisite is that you are the best at what you do.
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Counter Manager employer: Skin Rocks
Skin Rocks is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises skincare education and customer engagement. Employees benefit from a collaborative environment, opportunities for professional growth, and the chance to make a meaningful impact through innovative CRM strategies. Join us to be part of a passionate team that values creativity and dedication in enhancing customer loyalty.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Skin Rocks, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Skin Rocks!
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Skin Rocks, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Skin Rocks and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Skin Rocks that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Skin Rocks
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
