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For Companies At a Glance
- Tasks: Drive commercial performance and manage key retail accounts for a leading skincare brand.
- Company: Join Skin Rocks, a dynamic skincare company founded by industry expert Caroline Hirons.
- Benefits: Enjoy a competitive salary, generous leave, bonuses, and wellness support.
- Why this job: Be part of a fast-paced team making waves in the beauty industry.
- Qualifications: 5+ years in account management within beauty or premium retail required.
- Other info: Inclusive hiring policy with excellent career growth opportunities.
The predicted salary is between 42000 - 84000 £ per year.
The Company
Skin Rocks Limited, founded by Caroline Hirons, is a skincare company underpinned by education, authenticity and authority. Team Skin Rocks is a powerhouse business with an ever-growing portfolio of projects and campaigns that celebrate and showcase every facet of skincare.
The Role
Reporting directly to the Chief Commercial Officer, the National Account Manager is responsible for driving the commercial performance of Skin Rocks across Space NK, Liberty, Brown Thomas, and future UK retail partners. You will lead account planning, forecasting, trading, promotional execution and relationship management, and oversee all in-store education and retail field teams to ensure a consistent, elevated brand experience across every retail door. This role requires a strong commercial leader who can confidently drive ambitious retail sales targets through strategic planning, exceptional execution and close collaboration with both internal teams and retail partners. It is a pivotal role for our next stage of growth — ideal for someone who thrives in a fast-paced scale-up environment, builds strong cross-functional relationships and is highly proactive in driving results.
Key Responsibilities
- Account Management & Commercial Strategy
- Own the full P&L for Space NK, Liberty and Brown Thomas, including forecasting, trading, promotions, margin management and stock planning.
- Develop and execute annual joint business plans with each retailer.
- Identify commercial opportunities across core, newness and exclusives to maximise productivity per door and online.
- Lead monthly and quarterly business reviews with retailers.
- Monitor sell-in and sell-through performance and shape proactive actions to optimise results.
- Build strong relationships with buying, merchandising, marketing and commercial teams across all partners.
- Retail Expansion & New Partnerships
- Lead the evaluation and onboarding of potential new retail accounts in the UK and internationally.
- Build launch plans for new doors including forecasting, training, staffing, merchandising and marketing activation.
- Ensure all retail partners meet Skin Rocks’ brand, operational and execution standards.
- Retail Education & Team Leadership
- Line manage the National Sales and Training Manager and the wider retail field team (Brand Ambassadors, Liberty teams, etc.).
- Ensure education strategy supports commercial objectives, including conversion training, brand storytelling and product expertise.
- Support recruitment, scheduling, training and performance management of retail field teams.
- Partner with education to drive consistently excellent in-store execution.
- Retail Marketing & Activation
- Partner with the Retail Marketing Coordinator (dotted-line reporting) to plan and execute retail launches, events, sampling, animations and promotional campaigns.
- Align marketing and visual merchandising plans with retailer expectations and brand equity.
- Ensure all retail execution, messaging and assets are consistent across every partner.
- Operational Excellence
- Partner with Supply Chain to maintain healthy stock levels and support accurate retailer forecasts.
- Ensure compliance across merchandising, testers, visual standards and education materials.
- Track and report weekly KPI performance, including sell-in, sell-through, door productivity, staffing performance and education KPIs.
Skills & Experience Required
- 5+ years’ experience in National Account Management or senior commercial roles within beauty, skincare or premium retail.
- Strong commercial acumen with proven success in hitting revenue targets and managing P&L lines.
- Demonstrated ability to drive ambitious retail sales targets.
- Experience working with Space NK, Liberty, Brown Thomas or similar premium retailers. International retail experience is desirable.
- Strong relationship builder with experience partnering across buying, marketing, operations and education teams.
- Experience managing field or education teams at regional or national level.
- Highly organised with strong attention to detail and the ability to manage fast-changing priorities.
- Proactive, solutions-oriented and comfortable working in a fast-moving scale-up environment.
- Passionate about beauty, skincare and creating exceptional customer experiences.
- The role will require travel across the UK retail estate, with potential for international travel in the future.
Employee Benefits
- 25 days’ annual leave, plus an extra day off for your birthday
- Annual discretionary bonus
- Contributory pension scheme
- Private medical membership
- Life insurance
- Staff discounts
- Product allocation / gifting
- Enhanced parental leave policies
- Wellbeing support
- Optional remote Mondays and Fridays (subject to business needs)
- Training & development support
Full benefit details and eligibility criteria are available upon joining.
National Account Manager in City of London employer: Skin Rocks
Contact Detail:
Skin Rocks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beauty and skincare industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Skin Rocks and its retail partners. Understand their products, values, and recent campaigns. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the National Account Manager role. Highlight your commercial acumen and relationship-building skills, as these are key to driving results in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Team Skin Rocks and contributing to our exciting growth journey.
We think you need these skills to ace National Account Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Account Manager role. Highlight your experience in account management, especially with premium retailers like Space NK and Liberty. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about skincare and how you can drive commercial performance. Share specific examples of your past successes in similar roles. This is your chance to shine!
Showcase Your Commercial Acumen: In your application, emphasise your strong commercial acumen and any experience managing P&L lines. We’re looking for someone who can hit ambitious retail sales targets, so make sure to include relevant metrics or achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join Team Skin Rocks!
How to prepare for a job interview at Skin Rocks
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate your commercial acumen. Brush up on your P&L management skills and be ready to discuss specific revenue targets you've hit in the past. Bring examples of how you’ve forecasted sales and managed margins effectively.
✨Build Relationships
This role is all about collaboration. Prepare to talk about how you've built strong relationships with retail partners in the past. Think of specific instances where your relationship-building skills led to successful outcomes, especially with premium retailers like Space NK or Liberty.
✨Showcase Your Strategic Thinking
Be ready to discuss your approach to account planning and execution. Highlight any experience you have in developing joint business plans and how you’ve identified commercial opportunities. This will show that you can think strategically and drive results.
✨Passion for Skincare
Skin Rocks is all about education and authenticity in skincare. Make sure to convey your passion for beauty and skincare during the interview. Share your knowledge about current trends and how they can impact retail strategies, as this will resonate well with the company's ethos.
