The Company
Skin Rocks is a movement. A living, breathing, people-gathering energy that demystifies skincare so that everyone knows what to use and when to use it. Our mission? We are here to share science so that people understand why Skin Rocks and how to make theirs look and feel its best.
It's honest, straightforward, jargon-free and refreshingly human. It majors on positivity and accessibility and most importantly, truth. As an educator, Skin Rocks is responsible for keeping faithful to the facts and making sure it always follows the unbreakable rule of Think Science. So that means no maybe's, shoulds or coulds.
The Role - Team Leader (Full Time, 35 Hours Per Week)
We are looking for an experienced and dynamic Team Leader to join our John Lewis team in Cambridge. Reporting to the Regional Business Manager, you will be skincare obsessed with a passion for delivering outstanding customer care and achieving sales targets. As an expert in skincare, you will be able to talk confidently about the skin and recommend appropriate products for your customer. You must be comfortable and confident with applying product onto customers faces and conducting on counter mini facials which you will receive training on.
Responsibilities:
Creating an exceptional experience for your customers, which is authentic and tailored to their personal needs.
Performing on-counter services, including skin consultations and mini facials.
Take part in on counter and in-store events.
Counter administration including but not limited to; completing figures paperwork, checking emails and booking customer appointments.
Ensuring the counter remains clean and presentable at all times.
Assisting with visual merchandising.
Ensuring the counter is set up for facial services.
Replenishing stock as and when required.
Completing the weekly sales report.
Creating a fun and productive working environment.
Skillset and Experience:
A passion for skincare.
Proven track record of achieving sales targets and delivering outstanding customer care.
Excellent communication skills.
Understand the importance of and be able to build a loyal customer base.
Self-motivated and results driven.
High standards of grooming.
...
John Lewis Cambridge - Skin Rocks Team Leader employer: Skin Rocks
At Skin Rocks, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Cambridge. Our commitment to employee growth is reflected in our comprehensive training and development support, alongside generous benefits such as 25 days of annual leave, private medical membership, and a discretionary bonus. Join us to be part of a passionate team dedicated to demystifying skincare while enjoying a fun and productive environment that values authenticity and customer care.
