IT Operations Administrator

Overview

Skin + Me is a fast-growing, technology-driven start-up on a mission to revolutionise personalised skincare, and we\’re looking for an IT Operations Administrator to keep our devices and systems running seamlessly. This vital role will involve supporting all the brands under the + Me umbrella (Skin + Me, Hair + Me and Renew + Me). This is a hybrid role with three days a week in our Paddington HQ or Acton Factory (Monday, Tuesday, and Friday) and two days remote.

About the role: You’ll be the go-to person for keeping our IT environment reliable, secure, and scalable. This is a hands-on role blending technical support, process improvement, and operational ownership. The ideal candidate is technically competent, proactive, and eager to learn; able to balance operational reliability with continuous improvement, comfortable solving new challenges, standardising processes, and supporting colleagues at all levels of the organisation.

Responsibilities

• IT Asset & Lifecycle Management: Oversee the end-to-end management of IT hardware assets; procure and configure new devices according to company standards; manage warranty claims, repairs, decommissioning, and supplier liaison.
• User Setup and Support: Provide timely first-line support for IT issues (hardware, software, connectivity, etc.); create and maintain documentation for setup and troubleshooting processes.
• Access and Permissions Management: Onboard and offboard employees efficiently, ensuring access to required systems; manage user accounts, roles, and permissions across cloud-based and internal systems; implement best practices for identity and access management.
• Software Licensing and Procurement: Manage renewals, upgrades, and compliance with licence terms; identify opportunities to consolidate tools and reduce costs; evaluate new tools or vendors in collaboration with relevant teams.
• IT Security and Compliance: Deploy and support endpoint security (encryption, antivirus, patching, MDM); support audits, risk assessments, and security awareness initiatives; lead the development and enforcement of IT policies and standards.
• Process Improvement and Scalability: Continuously review and refine IT processes to improve efficiency and UX; introduce automation or monitoring tools where beneficial; collaborate with stakeholders to anticipate IT needs as the company grows.
• Additional context: A daily challenge in a thrilling, entrepreneurial start-up environment; opportunities to make a difference within a revolutionary company focused on improving millions of lives. Commitment to personal growth and broad experience across the role.

Qualifications

• Hands-on experience in IT operations or system administration
• Good knowledge of laptop provisioning and maintenance (Windows / macOS)
• Experience managing SaaS applications and user permissions
• Strong troubleshooting and problem-solving skills
• Proven ability to project-manage and drive change
• Excellent communication and stakeholder management
• Organised and detail-oriented, with strong documentation habits
• A proactive, curious mindset with a passion for learning new tools
• Able to adapt to new challenges
• A sense of ownership: you see things through to completion

• Bonus points if you have the following additional skills:
• Familiarity with MDM tools (e.g., Jamf, Intune, Kandji, etc.)
• Exposure to automation/scripting (PowerShell, Bash, or Python)
• Experience in a fast-scaling or ecommerce environment
• Awareness of security and compliance standards (e.g. SOC 2)
• Experience implementing IT policies and procedures

Benefits

• 25 Days Holiday (+ all the usual Bank Holidays) – generous holiday allowance
• Free Breakfast & Lunch – breakfast and lunch provided, plus drinks and snacks
• Hybrid working – in office Monday, Tuesday, and Friday; remote Wednesday and Thursday; core hours 10-4 (flexible start/end times available)
• Equity – competitive salary and a generous share award package
• Health and wellbeing focus – healthcare cash plan, cycle to work scheme, free meals in the office
• £500 annual development budget for learning and development opportunities
• Support for working parents (nursery fees assistance)
• Culture club – celebrations, events, and more
• Discounted Skin + Me products for you and up to 10 friends/family
• Generous employee referral scheme
• Dog-friendly office with resident dogs

Company context

Skin + Me launched over six years ago with a mission to revolutionise skincare through personalised, clinically-effective treatment that’s simple, sustainable, and built around real results. We’ve grown to become a category leader and scale-up, expanding with Hair + Me and Renew + Me to address broader skin and health needs. Our ambition is rooted in personalisation, expert care, and building deep trust with our customers. We recently raised £10 million in Series B funding and continue to scale with strong partnerships and a growing brand family.