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Clinical and Admin Support - Aesthetic Medical Clinic
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Skin Excellence Clinics Ltd
Clinical and Admin Support - Aesthetic Medical Clinic

Clinical and Admin Support - Aesthetic Medical Clinic

Wells Full-Time No home office possible
S

At a Glance

  • Tasks: Join our team to support patients and keep the clinic running smoothly.
  • Company: Work at Skin Excellence Clinics, a doctor-led aesthetic clinic in Wells.
  • Benefits: Enjoy a competitive salary of ÂŁ15.50/hour and full training provided.
  • Why this job: Be part of a close-knit team delivering exceptional patient experiences in aesthetics.
  • Qualifications: Customer-facing experience is essential; a passion for aesthetics is a plus.
  • Other info: Flexible hours and potential for job share; must be tech-savvy.

Clinical and Admin Support – Aesthetic Medical Clinic

Clinical and Admin Support – Aesthetic Medical Clinic

2 days ago Be among the first 25 applicants

Clinical and admin support role – for busy Medical Aesthetic Clinic – Nr Wells, Somerset

  • Someone who loves people and thrives in a patient-facing environment and enjoys keeping things organised and running smoothly behind the scenes?
  • Looking to work closely with a Doctor owned and led skin clinic where your role truly matters in delivering a professional, welcoming, and results-driven patient experience?
  • Happy in a varied role including: opening the clinic and organising the day,answering the phone, to being a chaperone with a Doctor whilst they are carrying out treatments, carrying out regular audits, taking before-and-after photos to stock ordering, rebooking patients, and maintaining a clean and calm treatment space?

If so, you could be the person we’re looking for…

My name is Dr Ian Strawford and I am the owner of Skin Excellence Clinics in Wells and Plymouth.

About the Role

This is a full-time, in-person position*with varied responsibilities. You’ll welcome patients into the clinic, assist with check-in, ensure digital forms are completed, take high-quality before-and-after photos, and manage rebooking and payment at checkout. You’ll also help keep the clinic clean and stocked, carry out regular audits, occasionally assist our clinical team as a chaperone(training provided), and cover the clinic phone when our coordinator is unavailable.

*Please note that if you are looking for part time work then we could consider a job share with the right person.

You’ll be a great fit if you are…

  • Warm and welcoming, with strong communication and people skills
  • Highly organised, both with your own role and with organising others – you are able to create organisation out of (occasional) chaos and take pride in getting things right the first time
  • Detail-focused, with the ability to follow clinical procedures accurately and able to manage the administration of this role (stock management, carrying out audits etc – full training provided)
  • Flexible and proactive, able to adapt to changing schedules and tasks
  • Discreet and professional, maintaining full confidentiality and trust

·You love people – you will learn directly from our Medical Director Dr Ian Strawford – exactly how he and the rest of our close knit team treat our patients and communicate with them to ensure they have the best possible experience

¡Tech confident, comfortable using booking software, WhatsApp, and scanning devices

¡Able to thrive in a busy customer facing environment, and able to change priorities accordingly

¡Living within easy commuting distance to Wells, Somerset

·Interested in Aesthetics, skincare or beauty – and you do not feel uncomfortable seeing Aesthetic procedures being carried out

·A Team player – who thrives in a fast-paced environment

¡Flexible to cover holidays, sickness and work on a changeable weekly timetable

Your Ideal background:

¡You must have customer facing experience in a busy environment

·You need to feel confident and comfortable looking after our patients – many of whom have been patients of ours for a long time, they are often high spenders and have certain requirements

¡You will need to adapt to each person and engage with all of them very well

¡Your background could be a Dental or GP practice, a Hair or Beauty salon, or perhaps you are a sales representative with Aesthetics industry experience

¡Your current role could include opening in the morning and getting everything and everyone organised, juggling customer facing and administrative tasks and being highly organised.

This role is notideal for you if you…

  • Prefer a static front-desk role with limited hands-on or varied responsibilities
  • Are uncomfortable working in a clinical setting or being around aesthetic treatments
  • Struggle with flexibility or taking initiative when things get busy
  • Prefer not to work closely with a lead clinician in a one-to-one environment

Key Responsibilities

  • Greet patients and check them in – you must love people
  • Ensure digital consultation and consent forms are completed prior to treatment
  • Take high-quality before-and-after photos (training provided)
  • Rebook appointments and process payments
  • Ensure all patient medical forms are completed in advance of treatment
  • Use our systems to contact patients as needed (e.g., reminders or confirmations)
  • Cover the clinic phone when the Clinic Coordinator is unavailable

¡Flexibility – it’s a “Swiss Army Knife” type role

¡Ensuring the whole clinic is ready for a busy day: opening up, preparing clinic rooms, daily checks with stock, oxygen and medical kits, carrying out audits and legionella checks

¡Use our systems to check the appointments for the day and familiarise themselves with the patients, how the day will run, what treatments will be carried out and communicate any highlighted notes to our clinical team that are specific to the patient

·Patient aftercare – contacting our patients post treatment to ensure all is well

¡Call handling and appointment bookings is not a huge part of this role, it is only needed when Carly, our central call handler goes to lunch

¡Keep the treatment and reception areas clean and presentable throughout the day

¡Closing the clinic and ensuring all end of day tasks are completed

Treatment Support & Organisation

  • Act as a chaperone when needed – full training given
  • You may be required to be an ‘extra pair of hands’ with the medical practitioner occasionally – full training given
  • Operate the 3D Imaging deviceas part of the consultation process -full training given.

Stock & Admin

  • Check stock levels and manage ordering of skincare and clinic supplies
  • Provide general administrative support where needed to assist clinic operations

·Carrying out audits on a monthly basis – tally up drugs on drug register / keeping an eye on sharps bins, liaising with medical waste collection

·Throughout day – register out the drugs that our Medical Practitioners have used during the day and logging them on the patient records

¡Ad-hoc admin tasks as and when needed

Optional

  • Support occasional social media content posting, if confident and interested

**Clinic hours will definitely vary, and flexibility is very much required.

**Any changes to working hours will be communicated in advance.

  • Example of working hours per week would be:
  • Monday, Tuesday, Thursdays and Fridays: 9.30 start – finish between 5.30-6pm
  • Wednesdays – the clinic is closed
  • Saturdays: tbc
  • Rate: ÂŁ15.50 per hour
  • (This is well above the UK National Living Wage of ÂŁ11.44/hour for those aged 21+, as of April 2025)
  • Probation: 6-month probationary period
  • Training Provided: Full training in all clinic systems, devices, and procedures

To Apply

Please send your CVand a short covering letterby email to Natalie@skinexcellenceclinics.co.uk explaining why this role is a good fit for you and what attracts you to working in our successful medical aesthetics clinic.

We’re excited to welcome someone who is professional, proactive, and ready to support our patients on their Medical Aesthetic journey.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Health Care Provider

  • Industries

    Medical Practices

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Clinical and Admin Support - Aesthetic Medical Clinic employer: Skin Excellence Clinics Ltd

At Skin Excellence Clinics, we pride ourselves on fostering a warm and welcoming work environment where every team member plays a vital role in delivering exceptional patient care. Located in the picturesque Wells, Somerset, our clinic offers comprehensive training and growth opportunities, allowing you to thrive in a dynamic, patient-facing role while being part of a close-knit team led by experienced professionals. With competitive pay and a commitment to employee development, we ensure that your contributions are valued and recognised in our fast-paced aesthetic medical setting.
S

Contact Detail:

Skin Excellence Clinics Ltd Recruiting Team

View Skin Excellence Clinics Ltd Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Clinical and Admin Support - Aesthetic Medical Clinic

✨Tip Number 1

Familiarise yourself with the specific responsibilities of the role. Understanding tasks like patient check-in, taking before-and-after photos, and managing stock will help you demonstrate your readiness during any informal discussions or interviews.

✨Tip Number 2

Showcase your people skills! Since this role is heavily patient-facing, practice how you would engage warmly with patients. Think about examples from your past experiences where you excelled in customer service.

✨Tip Number 3

Highlight your organisational skills. Prepare to discuss how you've successfully managed multiple tasks in a busy environment before, as this will resonate well with the clinic's need for someone who can thrive under pressure.

✨Tip Number 4

Research the clinic and its services. Being knowledgeable about Skin Excellence Clinics and their approach to aesthetics will not only impress but also show your genuine interest in being part of their team.

We think you need these skills to ace Clinical and Admin Support - Aesthetic Medical Clinic

Strong Communication Skills
Customer Service Experience
Organisational Skills
Attention to Detail
Flexibility and Adaptability
Confidentiality and Professionalism
Technical Proficiency with Booking Software
Ability to Work in a Fast-Paced Environment
Chaperoning Skills
Basic Photography Skills
Stock Management
Administrative Skills
Teamwork and Collaboration
Proactive Problem-Solving

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially in busy environments like clinics or salons. Emphasise your organisational skills and any experience you have with administrative tasks.

Craft a Compelling Cover Letter: In your cover letter, express your passion for aesthetics and patient care. Mention specific reasons why you want to work at Skin Excellence Clinics and how your skills align with the responsibilities outlined in the job description.

Showcase Your People Skills: Since this role is heavily focused on patient interaction, include examples of how you've successfully engaged with customers in previous roles. Highlight your communication skills and ability to create a welcoming environment.

Highlight Flexibility and Adaptability: The job requires flexibility in working hours and tasks. Make sure to mention any past experiences where you successfully adapted to changing situations or took initiative in a fast-paced environment.

How to prepare for a job interview at Skin Excellence Clinics Ltd

✨Show Your People Skills

Since this role is all about interacting with patients, it's crucial to demonstrate your strong communication and people skills. Be prepared to share examples of how you've successfully engaged with customers in previous roles, especially in busy environments.

✨Highlight Your Organisational Skills

This position requires a high level of organisation. Discuss your experience in managing multiple tasks simultaneously and how you keep things running smoothly. Mention any specific tools or methods you use to stay organised.

✨Express Your Interest in Aesthetics

The clinic values candidates who are genuinely interested in aesthetics and skincare. Make sure to convey your enthusiasm for the field and any relevant experiences you have, whether personal or professional, that relate to beauty or medical aesthetics.

✨Prepare for Flexibility Questions

Given the varied responsibilities and changing schedules, be ready to discuss how you handle flexibility in your work. Share examples of times when you've adapted to unexpected changes or taken initiative during busy periods.

Clinical and Admin Support - Aesthetic Medical Clinic
Skin Excellence Clinics Ltd
S
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